Complaints
Customer Complaints Summary
- 27 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received unwanted mail and asked to be removed from mailing list. Instead of just complying I was harassed by a pompous individual that reviewed my credit history and commented on such without my permission or inquiry. He did so with an arrogant attitude and never removed me from their list. Looking at other complaints this is common procedures. He also stated that their company works on behalf of the ***********************, this is blatant misrepresentation and they should be reported LLC NMLS #*******
Business Response
Date: 07/14/2025
Dear *******, we're very sorry for the experience you described. Reviewing your credit or making misleading claims without consent is unacceptable. Were investigating this matter and have removed your information from our mailing list. Thank you for reaching out. Best, Lending Force TeamInitial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lending Force is the company that is handling my home refinance. We have had nothing but problems with them. Trying to get someone from the company to contact me is very difficult. I have been told three definite different closing dates and two or three tentative closing dates. Hours before we are supposed to close, something always comes up to prevent the closing from happening. I am confused on why a closing date would be given if not all the paper work was in order? The original closing date was over a week ago. Once was a revision on the appraisal, then waiting on the title search, waiting on the bank for clear to close, the mortgage company not contacting Lending Force, the mortgage company not being able to get the right title. There always seems to be an excuse, and when one excuse is resolved something else always comes up. I have tried for multiple days to get in contact with someone at Lending Force, and I always end up talking to a voicemail. My voicemails are never returned. I am being ignored at this point. They seem to have shady business practices and I have gotten several revisions to the loan terms. They are draining me of money. I would like to go with someone else at this point, but I do not want to have to get another appraisal. I would like to talk to someone from Lending Force that can actually help me close on my home. I am tired of excuses and blaming others. I want things done.Business Response
Date: 07/14/2025
Dear *******, thank you for sharing your experiencewe understand how frustrating and exhausting this has been. We sincerely apologize for the repeated delays, lack of communication, and shifting information throughout your refinance process. This is not the level of service we aim to provide. Your concerns are being escalated immediately, and someone from our team will reach out to you directly to address the issues, clarify next steps, and work with urgency to get your loan closed.
- Lending Force Customer Service
Customer Answer
Date: 07/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been working with this business for 2 months to refinance my VA Loan. I was supposed to close in Monday 6/30/25. I could not get anyone to call me back or return an email. They gave me some excuse they were moving offices but they gave me that excuse LAST month when we were supposed to close. I have dished out money to get my home repaired and need to refinance because I am a disabled veteran and I just recently lost my 49 y/o husband and can't live alone safely without updating my bathroom and kitchen. This is a direct threat against a government VA loan with these scammers. They say they have a legitimate business but after reading all of the other complaints they are still accredited for some reason. They are messing with VA LOANS from veterans!Business Response
Date: 07/14/2025
Dear *******, thank you for bringing this to our attention, and we are truly sorry for the experience you've had. We deeply regret the delays and lack of communication you've facedespecially given your service, your recent loss, and the urgency of your situation. This is not the standard we hold ourselves to, and we take your concerns very seriously. We are escalating your case immediately to ensure it receives prompt attention.
- Lending Force Customer Service
Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting numerous unsolicited calls everyday. I have asked to be removed from their list multiple times. Instead, I receive harassing phone calls from one specific representative. I have started tracking these calls and will be pursuing legal action if it does not stop.Business Response
Date: 07/14/2025
Dear ****, we're truly sorry to hear about your experience and understand how frustrating this must have been. This is not the standard we aim to uphold, and we take your feedback seriously. We will make sure you are no longer contacted by anyone at Lending Force. Best, Lending Force TeamInitial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by a Lending Force employee named ******** *************) telling me their company could lower my interest rate. After approximately a month of adjusting the erroneous documents they finally sent document that i aggred to. The aggreement had no escrow and Lending force would pay the first year home insurance of $11772.00. On the day of the closing the payment was missing. After calling Brinttany, witness by the notary , She stated the two problems would be taken care of. The two areas were The $1172.00 and the first payment date that i wanted was 06/28/2025. Neither request was done. I should not have signed knowing this would be an issues.Business Response
Date: 06/16/2025
Dear ******, thank you for bringing this to our attention. Im very sorry to hear about the issues you experienced during your loan process.. We understand how frustrating and disappointing this must be, particularly after the time and trust you invested. We take this matter seriously and are looking into the details right away, including the communications and commitments made. Our goal is to address this promptly and determine how we can make things right and work toward a resolution. Thank you, Lending Force TeamInitial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have made numerous unsolicited phone calls despite me being on the national do not call list and demanding they remove me from their call list. They will not! They try to continue the conversation and become incredibly rude and threatening. I have blocked every single number they call from and they still call me. I want them to never call me again and to remove my information from their system.Business Response
Date: 06/10/2025
Dear ********, we're very sorry to hear about your experience and sincerely apologize for the repeated and unwanted calls. We take complaints like this extremely seriously, especially concerning the National Do Not Call Registry and any behavior that comes across as disrespectful or threateningthis is absolutely unacceptable and not reflective of our values. We will immediately investigate this issue and ensure your information is permanently removed from our system. We are committed to resolving this and preventing any further contact.
Thank you for bringing this to our attention,
Lending Force TeamCustomer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to call after my multiple attempts to stop the calls because I'm not interested. Every caller I tell to remove from their list and stop calling.Business Response
Date: 06/16/2025
Dear ****, I'm really sorry to hear about your experience. We never want our calls or communication to feel like spam or pressure. Your feedback is taken seriously, and we'll make sure your number is removed from our contact list right away. Thank you, Lending Force TeamInitial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The problem with Lending Force, LLC of ************* (a mortgage brokerage company) from early December 2024 and continues as we continue to dispute and file complaints regarding their deceptive business practices. This involves deceptive practices, mis-representation and fraudulent inducement in the refinancing of a home mortgage, predatory lending targeting seniors, abuse of VA Loan Guarantee Program, unauthorized debits from our bank account and an unauthorized hard-credit pull. In short, the brokers/Lending Force stated (in writing and verbally - very emphatically and repeatedly) one set of terms but delivered another and then blamed the *********************** for what they called an error (omission of taxes in escrow) to make it look like the payment we'd be expecting would be lower. They provided the lower rate in preliminary closing documents, stated the lower rate over and over again, including at the Closing table. The quote was always your payment will be around $2600 with taxes and insurance included. However the set of documents they provided us was different from what they provided the lender and Notary for our signing. Then they deliberately arranged the Closing for Christmas Eve and provided us the Prelims only hours earlier. When we suggested rescheduling, they used scare tactics and reminded us that the Prelims were the exact duplicate of the official docs **************** Further, they obtained our bank information (debit card) saying it's just for security. Then took $700 from out account. They obtained the non borrower wife's ssn, saying its just to have on hold with the Lender. Then used it to perform a hard-credit pull on the non-borrower's credit file - falsely presenting her as the "VA Borrower" when the Husband is. Then the CEO offered us $2500 check for us to just "put it all behind us". There's so much more. Very bad experience and now we are at a $3300 monthly mortgage, when they led us to believe it would be $2600.Business Response
Date: 03/10/2025
Dear Mr. ********************* you for bringing this matter to our attention. We are deeply sorry for the negative experience you've described with Lending Force, LLC. Your concerns are troubling, and we take them very seriously. We will promptly investigate your complaint and work to resolve the issue as quickly as possible. Our team will do everything we can to provide a resolution.
Again, we sincerely apologize for the distress this has caused, and we are committed to addressing your concerns.
If you have any questions, please contact us directly.
Sincerely,
Lending ForceInitial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lending Force has been blowing up my phone the last few months. They always call from a weird number that cannot be called back. Several times I've asked to please take me off their list and they hang up on me while I'm speaking. Each and every time!This is getting ridiculous!Business Response
Date: 03/10/2025
Dear Khawar,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating repeated calls can be, especially when youve already requested to be removed from our list.
We are committed to resolving this matter immediately. We will ensure that your number is removed from our call list and investigate why the calls have persisted. In the meantime, if you continue to experience any issues, please dont hesitate to contact us directly.We truly appreciate your patience, and again, apologize for any frustration caused.
Best regards,
Lending Force TeamInitial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been contacted numerous times from people from Lending Force about refinancing my mortgage and have told them that I wasnt interested and to stop calling me. They have not listened and continue to contact me every day and sometimes multiple times a day. This is now harassment and I want it to stop immediately.Business Response
Date: 03/10/2025
Dear Mr. ********************** you for reaching out to us. We sincerely apologize for any inconvenience caused by our calls. We understand your request to be placed on our "Do Not Call" list, and we will make sure your number is removed immediately from our calling list. Your feedback is important to us, and we take your concerns seriously. Please rest assured that we are committed to respecting your preferences moving forward.
If you have any other questions or need further assistance, feel free to let us know. We appreciate your understanding and patience.Lending Force Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.