Reviews

This profile includes reviews for Hagerty Insurance Agency, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hagerty Insurance Agency, Inc.

  141 Rivers Edge Dr Ste 200 Traverse City, MI 49684-3299

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  Hagerty Insurance Agency, Inc.

  PO Box 87 Traverse City, MI 49685-0087

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  Hagerty Insurance Agency, Inc.

  PO Box 1303 Traverse City, MI 49685-1303

Review Details

• Review fromKeith F

  Date: 11/26/2023

  1 star
  I have been a customer for approximately 10 years with 6 muscle cars and over the years switch out cars. Currently I have a 240z, 69 Firebird, 68 Camaro, 2002 Corvette and a Dodge. I and my family have never had a claim with Hagerty. The only times i tried to use them was for roadside assistance and after 5 hours they never showed up. We use our cars as a family to OC Spring cruise and car shows that benefit cancer and Children's Hospital. Recently my daughter was accepted to the United States Naval Academy. She no longer lives in our house as her address is the DOD Naval Academy, Annapolis MD. Hagerty is demanding I exclude her from my policy, as you can imagine I will not due that for many reasons. Has there been a new Executive Leadership at Hagerty? Are they against people who serve? Does anyone know another collector car insurance company?

• Review fromNicholas R

  Date: 11/06/2023

  1 star
  No communication from them, called in early 2023 to increase coverage after a restoration, was told that it was being handled. Two months later, called in for something, coverage was never adjusted. Said that they planned on calling me later in the year about it. Well, later in the year came, no word, and now Im being non-renewed due to a speeding ticket from 2022. They had no issues taking the monthly payments though.

• Review fromChris F

  Date: 10/05/2023

  1 star
  If I could leave NO stars I would. Horrible company could not care less about your car let alone a classic car. Will find anyway NOT to pay out. They want to dictate what they want done with your car. Avoid this company at all cost.

• Review fromAbdul K

  Date: 07/12/2023

  1 star
  This company one of the worst company Ive ever seen. Almost 3 weeks they hanging my car insurance quote and during this 3 weeks they gave me 5 times quoted. ********** they quoted I was accepted but very next day they changed. There mind. 1st time they quoted for me $318 full year.2nd time they quote $475 3rd time quote $750( by verbal)4th time quote $1001.50 5 th time $1051.50 ********** they quoted I was accepted. Finally today July 11,2023 they denied and said my car not a collection vehicle.where was my friend has ***** acty 2007 which is they accept as a collection car. Its really strange. I asked people to please do not go with HAGERITY. They will kill your time for no reason. I am totally disappointed there customers service. They asked my bank information which Is already provided. After all this they break my heart.

• Review fromchristopher h

  Date: 07/11/2023

  1 star
  I recently had the unfortunate experience of dealing with Hagerty Insurance, and I must say that my overall impression of their customer service was incredibly disappointing. The lack of communication, being consistently pushed on the back burner, and feeling utterly neglected throughout the entire process made me question the value of the services I paid for.First and foremost, the communication from Hagerty Insurance was abysmal. It felt like pulling teeth to get any response or update from them. I would reach out multiple times, leaving messages and emails, only to be met with silence for days or even weeks. It left me frustrated and anxious, wondering if anyone was actually working on my case.Furthermore, Hagerty Insurance seemed to have no regard for my concerns or the urgency of my situation. Whenever I managed to get a hold of someone, I was constantly told that my issue would be addressed promptly. However, days turned into weeks, and I found myself continually being pushed to the back burner. It was as if my claim was not a priority to them, despite the fact that I had paid for their services.The most distressing aspect of my experience was the overwhelming feeling of being neglected. I chose Hagerty Insurance with the expectation that they would provide the necessary support and assistance during a difficult time. However, instead of receiving the help I needed, I was met with indifference and a complete lack of empathy. It was disheartening to feel like just another customer to them, rather than a person in need of assistance.In conclusion, my experience with Hagerty Insurance was nothing short of a nightmare. The poor communication, being consistently pushed on the back burner, feeling neglected, and not receiving the services I paid for left me deeply dissatisfied. I would strongly caution anyone considering their services to think twice before entrusting their insurance needs to Hagerty Insurance.

  Hagerty Insurance Agency, Inc.

  Date: 07/14/2023

  We are sorry to hear this and thank you for reaching out. We see that a member of our claims team spoke with you earlier this week regarding the status of your claim and provided next steps. If you need additional assistance, please call us at 877.922.9701.

• Review fromAndre D

  Date: 04/20/2023

  2 stars
  * I wanted to give 5 stars BUT, I am extremely unhappy with my claim. I have been a hagerty customer for several years. I've insured alot of my vehicles with hagerty over the years and never missed a payment or filed a claim. I haven't had an issue until unfortunately when I filed a claim. I've also told many people about hagerty who eventually became customers and insured there vehicles with hagerty (20 to 30 individuals with several cars).I started a claim recently on my car for scratches and a dent which I dont know where they occurred. And since day one I've been receiving the run around getting asked for various things in order to move forward with my claim. I'm upset because I've paid for the coverage for all this time and now I'm 2 months in on my claim and my car is not repaired pushing me to pay out of pocket for my car to be fixed. Makes me question why am I paying for my car to be insured by this company and if I will continue to promote or be a customer for this company.

• Review fromGreg G

  Date: 12/04/2022

  1 star
  No notice requiring a SECOND "daily driver" auto in the household, to purchase collector car coverage. A month wasted providing photos, paperwork documentation and time on phone. Do not buy from a firm that does not disclose its terms and conditions.

• Review fromS. P.

  Date: 10/13/2022

  1 star
  This insurance company is a complete good for nothing scam I have been with them for many years and was told I had towing and 50 miles I called on October 11th and talk to ***** she did confirm I had 50 miles on my policy so on October 12th I called to use and the company called me a liar and that never happened and there is no record of it I told the special needs workers at hagerty the call was recorded the didnt care or wanna help which is very very sad and **** poor customer customer service I have a appointment for my car at the shop and now I can not get it there because of hagerty they are not the company the claim to be heaven forbid you need them