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Business Profile

New Carpets

Joe's Carpet Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Joe's Carpet Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Joes carpet installed my carpet in October 2024. I called them back right away because I could see the seam. They sent the installer back out. He closed my blinds so the light didnt shine on the carpet and said I vacuumed the wrong direction. I called joes back and said do not send that guy back to my house. So they sent *****. She was good and redid the seam. She said the seam was good and the carpet had a defect. They sent the same installer back out and redid a small portion of the carpet. I could still see the seam so I called Joes and told them. They said to wait 3 months and they would come back out if the problem was still happening. I waited 3 months and called back that I could still see the seam. So on the 5th time they came back out they sent the owner, ***. *** told me its not that bad. He also told me he would send the manufacturer out to inspect and someone would call me. No one ever called me back so I called Joes again and I was told they arent going to do anything to fix my carpet. They said sometimes you can see the seam. I would have never bought carpet that I thought you could see the seam. So they refuse to fix their problem. I tried to get them to fix it and the owner refuses to stand by his work.

      Business Response

      Date: 03/03/2025

      We have contacted the customer and sent out different people to inspect. Although the seam was not super noticeable in person to our inspectors, we are working diligently with Mrs. ***** to get this issue resolved. We have ordered new carpet for the whole house and we are sending out a different installer that is an expert with seams to install the new carpet. We are also putting the seam in a different spot. Our goal is to satisfy the customer and thatis what we are tyring to do with Mrs. ******

    Joe's Carpet Service, LLC is BBB Accredited.

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