Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jets America, Inc. has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jets America, Inc.

      37501 Mound Road Sterling Hgts, MI 48310

    • Jets America, Inc.

      4185 E. 14 Mile Rd. Sterling Heights, MI 48310

    • Jets America, Inc.

      151 N. Eton St. Birmingham, MI 48009

    • Jets America, Inc.

      13450 15 Mile Rd. Sterling Heights, MI 48312

    • Jets America, Inc.

      2082 W. Auburn Rd. Rochester Hills, MI 48309

    Business ProfileforJets America, Inc.

    Restaurants
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Jets America, Inc. has 44 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jets America, Inc.

        37501 Mound Road Sterling Hgts, MI 48310

      • Jets America, Inc.

        4185 E. 14 Mile Rd. Sterling Heights, MI 48310

      • Jets America, Inc.

        151 N. Eton St. Birmingham, MI 48009

      • Jets America, Inc.

        13450 15 Mile Rd. Sterling Heights, MI 48312

      • Jets America, Inc.

        2082 W. Auburn Rd. Rochester Hills, MI 48309

      Headquarters
      37501 Mound Road, Sterling Hgts, MI 48310
      BBB File Opened:
      12/10/2001
      Years in Business:
      46
      Business Started:
      1/1/1978
      Alternate Business Name
      • Jet's Pizza Headquarters
      Additional Contact Information

      Fax Numbers

      • (586) 268-6762
        Primary Fax

      Phone Numbers

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/11/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On 9/15/23 I purchased a pizza from Jets Pizza at the Naples Park location (******************. ******* *****). I ordered the ***** Popcorn chicken pizza that is advertised on TV minus the Ranch dressing; I was subsequently charged a total of ***** for this item. I contacted the corperate customer sevice and they told me they notified the location 3x but got no reply from them. The customer sevice rep ******** informed me that there is nothing that can be done about this matter because each franchise is seperatly owned and opperated and they are not responding (nice little set-up...) This is not the first time I feel that there have been charging discrepancies concerning Jets Pizza- it is the first time that I am making a complaint.Thier corperate office Ph. ************.

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ann J

      1 star

      11/09/2023

      Jets Pizza address ************************************************************ We were told it was our fault that the food didn't taste good because we picked it up late. We ordered a 8 corner pizza(this was fine). We had an issue with the nasty cheese bread.The manager was rude and told us if it was Outback Steak House we would be treated the same. She told us not to call back. She continued to over talk us when we were trying to explain. Then told us that the general manager will be in the morning at 8am. He was going to say the same. We will be calling in the morning to speak with *******(the general manager).I would caution anyone from going to this jets pizza. They need to be trained in customer service and how to cook cheese bread. Do not eat here. Find another place to eat like Hungry Howie's, Dominos, etc. Maybe even go to Outback since the supervisor on 11/9/23 wanted to reference the restaurant.

      Local BBB

      BBB of Detroit & Eastern Michigan

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.