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Business Profile

Mortgage Broker

Central Mortgage Funding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is spam calling my number. I have never inquired or requested contact and want them to stop calling me immediately. They call from multiple different numbers several times a day. Again i have never done business with nor solicited them to contact me. Place me on your no contact list .

    Business Response

    Date: 12/20/2024

    Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by our calls. After reviewing our records, it appears we were unaware of your preference to be added to the Do Not Call List, as we have not received prior communication from you regarding this matter.
    We take concerns like this seriously and have immediately added your number to our internal Do Not Call List to ensure you receive no further calls. Should you have any additional questions or concerns, please dont hesitate to reach out directly at *****************************************************************
    We value your feedback as it helps us improve and provide a better experience for everyone. Thank you for your understanding.

    Customer Answer

    Date: 12/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ****

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somehow my cell phone number is associated with my husbands credit when he makes an inquiry with any mortgage company regarding refinance. I am not even on the mortgage. I have asked repeatedly for this company to remove my name and number from their calling list and to stop calling. Even after I asked them to stop calling just yesterday I received a call at 9:15am this morning. I asked AGAIN for them to remove my name and number from their calling list and reported them to the *** and within an hour Ive received another call. And this man was so rude. He actually told me after complaining that this is the first time hes called me and I replied that it may be HIS first call to me but not his companys first call, he actually said he would LEAVE my number on the call list so they can call again in case I changed my mind.

    Business Response

    Date: 10/21/2024

    Hello, 

    We have placed the number on the do not call list. 

  • Initial Complaint

    Date:09/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using this mortgage company whom i was dealing with name ****. He had already pulled my credit and knew my income. But he had me to pay for an appraisal when he knew he could not approve my refinance due to my debt and my income was not enough. Instead of him being honest and upfront he had me spend $700.00

    Business Response

    Date: 10/03/2024

    Hello,

    Thank you for reaching out. I understand your concerns, and Id like to clarify what happened during the loan process.

    The appraised value of the property came in $10,000 lower than anticipated. Our team submitted a Reconsideration of Value, but the revised appraisal still came back $5,000 short. Unfortunately, this impacted our ability to pay off the debts we had planned, which in turn affected the debt-to-income (DTI) ratio.

    The best solution would have been for an additional $5,000 to be brought to the closing table. Its important to note that the income figures were accurate from the outset, and no changes occurred during the process. The challenge arose from the appraised value, which was based on the estimated value provided at the initial application.

    We sincerely wanted to help, but the available equity in the home limited the options we could offer. We hope this explanation provides some clarity.
    Thank you for your understanding.

    Customer Answer

    Date: 10/03/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    ******** ****

    Customer Answer

    Date: 10/03/2024

    The appraisal was $5000 less but my amount i own is $172000.  I was getting a loan for $272000.  But they had me to pay for appraisal when my debt to ratio was already high. I did not need to get my home appraisal if my debt ratio was already to high

    Business Response

    Date: 10/21/2024

    Hello,


    The debt-to-income (***) ratio only became a concern after the appraisal came in $5,000 lower than expected. This lower appraisal prevented us from paying off certain consumer debts as initially planned. Its important to note that your income remained consistent throughout the process. Had the appraisal matched the anticipated value, the *** issue would not have arisen.
    The loan was processed and submitted using the same income from the beginning. Unfortunately, once the appraisal came back lower than expectedsomething beyond our controlthe only available option was to bring additional funds to the closing table to pay off the debt.
    We regret that we couldn't proceed as originally intended, and we hope this explanation provides clarity on the situation.


    Thank you.

    Customer Answer

    Date: 10/22/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    The debt to ratio had to be an issue from the beginning but yet they had me to continue on as if i was getting approved having me spend more money for an appraisal i would like my appraisal money back

    Regards,

    ******** ****

  • Initial Complaint

    Date:07/02/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has called me over 20 times in 3 days. I have not applied for any loans with them and they will not stop harassing me.

    Business Response

    Date: 07/03/2024

    Hello Abby, 

    Your phone number has been added to the do not call list, you will not be receiving any further communication from Central Mortgage Funding, LLC. 

    Customer Answer

    Date: 07/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company will continue to call and harass you from multiple different phone numbers. I have blocked 6 different phone numbers and counting after telling 3 of them to stop calling me and remove me from whatever list they may have. I do not have a mortgage with them. They are soliciting.

    Business Response

    Date: 03/11/2024

    Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.

    Customer Answer

    Date: 03/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

  • Initial Complaint

    Date:01/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling me with their unsolicited services. I have asked them to stop several time. They also call from serval random spoofed numbers which is federally illegal to do. Some one should prosecute.

    Business Response

    Date: 01/19/2024

    Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received so many phone calls. This company is s*** I know way more than you think about this company , ****** (: your company is falling and were all happy. Your stars just keep going down and down and thats what you deserve the way how you run this company. No good management at all

    Business Response

    Date: 12/27/2023

    Hello,

    Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have received 19 phone calls in less than 3 hours (starting at 8am) from multiple bogus phone numbers all callers say they are from this company all requests to remove me form there call list ignored.

    Business Response

    Date: 11/22/2023

    Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the last month, I have received multiple phone calls from this company. All calls are coming from different numbers; so, I am not able to just block one. The calls started at 7:30 AM and don't stop until 7:30 PM. When I initially answered a few of them, I told them to remove me from their mailing. Seconds to minutes later, I receive another slew of multiple calls, totaling 30+ something calls in one day! I am not even sure if this is the right company, as the callers (ID'd themselves as ****** ***** etc.), always give a different derivation of the company name when I do pick up the phone: Central Mortgage; Central Mortgage Income, Central Mortgage Services, Central Mortgage, LLC... Those calls just keep coming! Today, during two doc appts., I received 12+ calls from 7:40-9:40 AM. STOP THIS HARASSING BEHAVIOR ___NOW___ OF A SENIOR, DISABLED, CANCER SURVIVING VETERAN!

    Business Response

    Date: 10/30/2023

    Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    50 phone calls a day soliciting mortgage quotes. They will not remove me from call list

    Business Response

    Date: 10/30/2023

    Sorry to hear about this, we have placed you on our do not call list. If you want to stop getting calls from other lenders you will need to place your number on the Do Not Call National Registry.

Central Mortgage Funding is NOT a BBB Accredited Business.

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