Complaints

This profile includes complaints for Credit Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Credit Acceptance Corporation has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Credit Acceptance Corporation

  25505 West 12 Mile Road, Suite 3000 Southfield, MI 48034-8339

• 

  Credit Acceptance Corporation

  P.O. Box 5070 Southfield, MI 48086-5070

• 

  Credit Acceptance Corporation

  Payment Center P.O. Box 55000 Detroit, MI 48255

• 

  Credit Acceptance Corporation

  25505 West Twelve Mile Rd. Southfield, MI 48034

• 

  Credit Acceptance Corporation

  25505 W 12 Mile Rd Southfield, MI 48034-1846

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CREDIT ACCEPTANCE CORP and do not have a contract with convergent. They do not provide me with the orginial application like I asked.

  Business Response

  Date: 06/04/2024

  Tell us why here...Dear *****************************:
  
  Thank you for reaching out to us. ********, your assigned Compliance Analyst, tried to contact you to discuss your concerns in more detail, but she was unable to speak with you.
  
  I understand that youd like a copy of your Retail Installment Contract. Although, we do not have any record of you requesting your contract previously, Im enclosing a copy of your contract, along with copies of your Credit Acceptance Corporation Disclosure Form, Declaration Acknowledging Electronic Signature Process and Notice of Deficiency. The contract shows that you bought a 2017 Chevrolet Malibu from ******* Auto Finance LLC on April 28, 2020.Credit Acceptance accepted assignment of the contract from the dealership and began servicing your account.
  
  If you have questions about the current balance or would like to discuss settlement options, please reach out to our counsel, ******** & ***** at **************. If you have follow-up questions about this letter, dont hesitate to call ******** at **************.
  
  Respectfully Yours,
  **************************;

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  credit acceptance has been reporting my payments as late for almost the past year. The original due date on my contract is for the 1st of the moth. But, The way I am paid, I have had to set up payment arrangements with the company for the 29th of each month. Which I have made on or before the 29th each month, as agreed upon by both parties. I have just recently discovered the reports. I found out because it has had such a negative impact on my credit score. I am not 100% sure, but I think that the payment(s) must be at least 30 days late before being reported. If that is the case then nearly all my payments should not have been reported.

  Business Response

  Date: 03/19/2024

  Dear *********************:
  
  Thank you for reaching out to us and speaking to me about the account information we furnished to the credit bureaus. I hope this letter helps clarify things.
  
  First, enclosed for your reference is the retail installment contract that you entered into with a dealership to purchase your vehicle in October 2021. Under the contract, you agreed to make 39 consecutive monthly payments of $320.85 by the 21st day of each month starting in November 2021. Because you agreed to the terms of your contract before Credit Acceptance accepted its assignment and began servicing your account, we cannot make modifications to the terms. Accordingly, your payment due dates and amounts are fixed and cannot be changed.
  
  Next, on the day you signed the contract, you also signed the enclosed notice to cosigner form. That form put you on notice that we may share your account status with the credit bureausand that late payments, missed payments, or other defaults may show up on your credit report. For credit reporting purposes, an account becomes delinquent when all or part of a standard monthly payment is 30 days or more past due. Your enclosed payment history shows that you did not always make your full monthly payment on time, and that all or part of a monthly payment was, at various times, at least 30 days past due and as many as 90 days or more past due. Your account is now current.Consistent with your account history, as of February 1, 2024, were furnishing your account status to the ********************** bureaus as current. Because we are required to furnish accurate information, and have done so here and historically, no updates are necessary.
  
  Lastly, I understand that youre unhappy with your phone interactions with our team members. We value our customers and want them to have excellent interactions with our team members. I reviewed recordings of your recent conversations and did not find that they treated you inappropriately. Rather, they provided you with accurate information regarding the terms of your contract. I understand you disagreed with the fact that the account had a past due balance and was reported as such on your credit report, which is based on your contractual obligations, but our team members were professional in relaying that information to you.
  
  In sum, my investigation has revealed that we adhered to all relevant authority when servicing your account and that we complied with our obligations as a data furnisher. For that reason, we regret to
  inform you that we are unable to provide the requested relief. If you have other questions regarding this response, please do not hesitate to contact me at **************.
  

  Business Response

  Date: 03/19/2024

  Dear *********************:
  
  Thank you for reaching out to us and speaking to me about the account information we furnished to the credit bureaus. I hope this letter helps clarify things.
  
  First, enclosed for your reference is the retail installment contract that you entered into with a dealership to purchase your vehicle in October 2021. Under the contract, you agreed to make 39 consecutive monthly payments of $320.85 by the 21st day of each month starting in November 2021. Because you agreed to the terms of your contract before Credit Acceptance accepted its assignment and began servicing your account, we cannot make modifications to the terms. Accordingly, your payment due dates and amounts are fixed and cannot be changed.
  
  Next, on the day you signed the contract, you also signed the enclosed notice to cosigner form. That form put you on notice that we may share your account status with the credit bureausand that late payments, missed payments, or other defaults may show up on your credit report. For credit reporting purposes, an account becomes delinquent when all or part of a standard monthly payment is 30 days or more past due. Your enclosed payment history shows that you did not always make your full monthly payment on time, and that all or part of a monthly payment was, at various times, at least 30 days past due and as many as 90 days or more past due. Your account is now current.Consistent with your account history, as of February 1, 2024, were furnishing your account status to the ********************** bureaus as current. Because we are required to furnish accurate information, and have done so here and historically, no updates are necessary.
  
  Lastly, I understand that youre unhappy with your phone interactions with our team members. We value our customers and want them to have excellent interactions with our team members. I reviewed recordings of your recent conversations and did not find that they treated you inappropriately. Rather, they provided you with accurate information regarding the terms of your contract. I understand you disagreed with the fact that the account had a past due balance and was reported as such on your credit report, which is based on your contractual obligations, but our team members were professional in relaying that information to you.
  
  In sum, my investigation has revealed that we adhered to all relevant authority when servicing your account and that we complied with our obligations as a data furnisher. For that reason, we regret to
  inform you that we are unable to provide the requested relief. If you have other questions regarding this response, please do not hesitate to contact me at **************.
  

  Customer Answer

  Date: 03/29/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The reason I rejected the offer, is for a couple of reasons.  First, why has my creditor only just now started to report me as late?  I have been making my payments around the 29 for I think probably ***** months.  Yet they only started reporting it about 7 months ago.  If my payment was not 30 days late why would they feel the need to report it anyways?  They said I signed a paper agreeing to allow them to report my late payments, I was under the idea that it was the law about the 30 day rule.  Maybe I am wrong, I will have to look that up.  So, therefore if my payment wasn't 30 days late then they should remove it from my report. Any payment that is 30 days late, I have no problem with them reporting it.  But, I don't think that they should do so until the 30 day timeframe is past.  Next, to address the response to the conversations and the all out rude demeaner of the two ladies I spoke with on the phone.  Yes, they did give me some of the information I was requesting.  But, it was the really short, unpleasant approach they imposed on me.  Like I was bothering them or they had better things to do besides help  address my concerns about my account.  Especially the second lady I talked to, she wouldn't give me her name or any kind of info about who she was.  Then when I asked to speak with someone above her, she flat out refused to connect me to anyone else.  She was extremely rude and not very friendly at all.  So maybe they should listen to those conversations again.  *****, this time they will see how that is not a good way to represent a company.    
  
  Regards,
  
  *********************

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt or any negative charges and comments that Credit Acceptance ** placed on my credit report.I do not have a contract with Credit Acceptance **, the account show closed on the credit report, but Credit Acceptance ** is not removing this closed account off my credit report.I've reached out to them and they have not provided me with any contract, like I requested.

  Business Response

  Date: 03/02/2023

  Response was sent directly to BBB through email due to file size 

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 *********** from a dealership. Well credit acceptance finance the car and the car did not work. I advised the dealership the brakes and rotors were no good on the car. The dealership then told me to take it 2 weeks after I didnt even have the car for a month and the brakes did not work causing me to get in a car accident. The insurance didnt want to help neither did the dealership and neither did the bank I financed though. Being a first time car buyer I have had no help now I cant get my car back because the bank said they would pick it up and now the impound has my car and I wont be able to get my car or money back but I have to pay of a 10k loan. This makes no sense I need help.

  Business Response

  Date: 08/29/2022

  August 29, 2022
  

  Via BBB Portal

  
  ***********************************************************************************************************************  87112
  
  RE: BBB No. 17720561
  Credit Acceptance Account No. *********
  
  Dear ****************:
  
  Thank you for reaching out to us. I understand you have questions about your account status following a motor vehicle accident. I hope this letter provides clarity.
  
  You bought a Chevrolet Cruze from Economy Auto Sales LLC on July 16, 2022. In your complaint, you said the brakes and rotors were faulty.While Credit Acceptance is not responsible for addressing mechanical defects with a customers vehicle, in certain situations we will assist customers who experience severe problems occurring shortly after purchase which render the vehicle inoperable. When we spoke with the dealership where you bought the vehicle, it denied issues with the brakes and rotors and stated you never brought such concerns to its attention. In order for us to investigate further, please provide us with any documents you have which evidence these issues.
  
  Our records show that your vehicle was in an accident on or about August 5, 2022. When we spoke with you on August 8, you confirmed that you didnt have insurance coverage for your damages because you purchased a liability only policy and the other drivers insurer found you to be at fault for the accident. Our team member said that we would determine whether the vehicle was worth picking up and selling. On August 9, you told us the vehicle had been impounded. The following day, we explained that we were waiting on the impound lot to send us more information about the vehicles condition so we could decide whether it was financially beneficial to you and us to pick it up based on the extent of the damage versus the storage costs. We thereafter determined that retrieving the vehicle would not help either one of us.
  
  As your contract states, and as our team members explained to you, youre responsible to pay what you owe under the contract regardless of whether the vehicle is damaged, destroyed, or missing. As a courtesy to you, we will apply a $500 credit to your account. Please note that while this credit will reduce your overall principal balance, it does not affect your monthly payment obligations. If youd like to discuss settlement or payment options, please give us a call and we will be happy to assist.
  
  It is our sincere hope that we have resolved your concerns. If you need additional assistance, please feel free to call me at **************.

  
  Respectfully,
  

  **************
  **************
  Compliance Analyst
  Regulatory Compliance