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Business Profile

Retail Shoes

Orthotic Shop, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

Customer Review Ratings

1.57

Average of 7 Customer Reviews

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Review Details

  • Diana C

    Date: 03/10/2025

    BUYER BEWARE: I will never shop here again. I never received my order. They are also refusing to refund my money. They say It says they were delivered. I don't know where they were delivered, because they sure weren't delivered to me. Definitely have rude customer service as well. So I contacted my bank to let them know why I am disputing the charge. They were $58+ and that was with a discount code. Normal price was $70. I can't afford to be just out that money.

  • Ruth M

    Date: 03/02/2025

    Great service! Received on time. The shoes are as expected. They fit well and are well made. Great shoes. This is my second pair. I love them!

  • Anna L

    Date: 04/09/2024

    Lied about delivery date. When confronted sent me to a side page stating international orders will take 5 weeks and told me i should have read that first. Csr representative ***** had the audacity to get angry at me for being confused bg their terrible shipping practices.

  • Diane C

    Date: 01/02/2024

    I bought Vionic Rest ***** - Women's Supportive Sandals and ********************************* Slide Sandal - Orthaheel for $143.50. I gave them as a gift so a senior who is out of the country. Both shoes are really bad and do not have any traction and is very slippery. Good thing the person has not slipped YET. I contacted the shop and they said they cant do anything about it. . I said this is a liability As the person can slip! I asked can I get a partial refund if they dont want to give me a full refund and they said I already got a $15.95 discount ($143.50 is after the $15.95 discount). They said they cant do anything and they dont plan to do anything about the two products that I have mentioned. Dont buy here.

  • Bettyann C

    Date: 09/07/2023

    Seller refuses to give refund my shoes are scuffed at the front like they have been worn .item isn't the same as ad .that was shown and I cancelled my order but it came any way .I got called to surgery early .so I took the apptment to get it over with .shoes came on day of surgery .I am now in a nursing home .all seller can say is print label and bring it to get shipped back .hello I keep saying I can't drive and I'll be here for awhile .what a sorry excuse for a company apparently they have no respect for their customers only their money shame on you .

  • Lil M

    Date: 02/27/2023

    The Orthotic Shop doesn't provide the ordered product, just excuses! Buyer beware: shop elsewhere if you want to receive a quality product. I sent in my order in January and have waited 1 month and 2 weeks to receive my order. Their customer service has provided excuses ("bad weather, and the product is in the lab"), but I haven't received the product. I have cancelled the order and expect a full refund.

  • Pam M

    Date: 11/03/2022

    Horrible customer service! I ordered slippers and the right heel was faulty and kept slipping off my heel. I tried them inside only When I returned them, they said they were worn and I couldnt get a refund. They gave me a phone number to speak with a manager, but the number was only for leaving messages and they dont return my calls!! What a sham company

Orthotic Shop, Inc. is NOT a BBB Accredited Business.

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