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Business Profile

Computer Services

Fix It Computing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Possible identity theft alert. On Nov 3, 2022, I met with **** the owner of Fix-it Bridgman computer repair shop and left him my laptop that needed to be repaired. He downloaded all my personal information onto his business computer (s.s#, birth certificate, federal tax return statements, financial info, to name just a few).I retrieved my fixed laptop Nov 5th, MINUS ALL FILES. He told me they were being downloaded and he would contact me when they were completed. It has now been 4 WEEKS with no reply by him.I have left 5 detailed voice messages on his business phone, including my phone number requesting a call back. None was received. Figuring he had caller ID and was not picking up my calls, I called him Tues using another phone. Guess who answered.While speaking to him, he said he was able to see my files on his computer and was going to get them downloaded and send them to me. He said he would "contact me in 1 hr." As typical, no return call. Its now 48+ hrs since that call.I left him yet another voice message yesterday. Again I left him my phone number and again...no reply.I texted him today stating the ramifications that will result if I am not contacted today by 5:00 pm. It is now 5:16 PM. No reply.The idea that he has all my personal information at his disposal, is not a secure feeling. He may "say" he has deleted all my personal files but there is no way of knowing without hiring a lawyer,His destructive actions (or lack of) may need to warrant further investigations.Thank you for your assistance.**************

    Business Response

    Date: 12/02/2022

    I responded to this by contacting the Client November 2nd 2022.
    It was a lack of communication on my part , I explained that no data has been retrieved from her hard drive as it is failing.
    That we are still working on data recovery.
    I refunded her the repair fee charge to her on the work replacing the failing drive with a new one.
    ****

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