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Business Profile

Sewing Machine Dealers

Kens Sewing Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a BabyLock Flare Embrodery Machine in July 2022, paid in full at the time of order, and as of August 1, 2023 I still have not received my machine. I also took monthly Embrodery classes at the store so that I would learn how to use the machine. Each month it was just another excuse as to why I didnt receive my machine. I also contacted the **************** and was informed that they are not an authorized dealer. ******** has informed me to report them to the proper authorities (I have their email stating this). I tried recouping my money through the credit card company, but I missed that time of opportunity to do so. Now I have had a lawyer contact the business demanding my money back. They also owe me a refund for an additional class that was cancelled. I will pursue further legal action if necessary but would hope not to have to spend more money on this action.

  • Initial Complaint

    Date:04/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sewing machine (Baby Lock Solaris2) from Kens Sewing on July 22, 2022. I have not received the machine. Initially, I was told by ****** it would be delivered to Kens in two weeks. I purchased the machine through *************** I filed a dispute on April 11, 2023 with Synchrony. It could take up to 60 days to get a resolution. I have had many excuses from ******. Many of our conversations were over the phone. I will share the emails in supporting docs. I will email documentation. There seems to be a problem with the system

Kens Sewing Center is NOT a BBB Accredited Business.

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