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Business Profile

Repossession Services

Michigan Recovery Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to cancel a bid instead of submitting it but it still submitted the bid anyways and they are refusing to do anything about it

    Business Response

    Date: 02/28/2025

    Please clarify.

    Below is what I submitted earlier when 1st notice was sent?  Please confirm receipt.  Thank you

    Message to the BBB on Tuesday, February 25, 2025

    Michigan Recovery Services answer to complaint:
    The complaint is not an accurate statement by the consumer to what occurred.
    The consumer bid on 2 vehicles on the auction references. 
    The one referring to in the complaint the consumer was not expected to purchase due to a counter from lien holder being higher than what the consumer was willing to pay for the unit.
    The 2nd unit the consumer bid was actually the highest bid and was accepted by the lien holder without any counter.  After contacting the consumer on winning the bid and the process of coming into pay the for the unit, the consumer didn't come into pay for unit as agreed within in the terms and conditions on the auction site.  These terms are outlined in the Term Section of the agreement.
    Due to default on terms on 2nd unit won by consumer, was why the consumer was banned from further auction privileges with Michigan Recovery Services.
    Please let me know if you need any additional information .
    Thank you
    ***** ****- GM
    Michigan Recovery Services

    Attached Files/Documents
     Buy Repo terms.pdf

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to retrieve my vehicle and they will not give me an amount or tell me what their fees are so I can get the money together. I should at least know their fees even it they wont give me an exact total before my check clears with the bank.

    Business Response

    Date: 08/05/2024

    Good Morning,

    It is our policy that Michigan Recovery Services does not provide total fees to redeem vehicle until all release documentation is received from the lien holder.  Fee changes daily due to storage so quoting without a release would not be accurate.

    Once the lien holder has uploaded a redemption release we set an appt to redeem and provide fees to release.

     

    Thank you,

    Michigan Recovery Services

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is so full of c*** They came to repo my car at 330 am. I called the bank and paid them what was owed at 8am. I have been unable to get my car back. The employees are getting smart with me and not giving me any type of answers. They are lying talking about they will call me back. I feel like they are discriminating against me. They lie about car being at a secure spot and have to wait to transfer to a lot for pick up but why is it taking 2 days to do it. Now they wanna charge storage fees and keep my car. The bank should not be doing business with this scam company who dont know how to properly communicate with customers. I paid the bank and I want my car NOW. Smh. Never heard of not being able to not pick up my car. Even the bank employees said they never heard of this happening and I should be able to get my car. This is so frustrating and unnecessary.

    Business Response

    Date: 05/31/2024

    We secured this unit on 5/9 and we delivered back to the debtor on 5/11, which was a Saturday and not normally a day of business for this service.

    I feel that Michigan Recovery Services accommodated this debtor the best we could.

    Also the thread of emails from BBB it states we have 30 days to respond.  This unit was secured 5/9.

    Please advise if able to respond to remove complaint.

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed on Friday morning. I paid it and the bank released it at 4 on Friday. I called today to get my car back and was told to call back at different times and that they would call me back. I finally talked to someone again just a bit ago and she said the driver had taken my car to his home instead of the secured lot and that he has my number and will call me when his day gets started. I asked when that would be and she said she didnt know what to tell me and she wasnt going to argue with me.

  • Initial Complaint

    Date:02/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Late husband had a bill with the bank and when I found out about it I contacted the bank. However, ******** put in a notice for the car to be repo on Jan 24,2023. I didn't get a letter from the bank the car was pull illegally. Since the car was repo i paid the bill with the bank and now it is time for the repo company to give my husband car back they tell me I have a bill with the amount of $820.00 I ask them to email me a break down of the fees. The lady said she don't do that, then she goes and tell me they only accept CASH no money order, personal check, credit cards and cashier checks. So, I am left what is wrong with this picture Check and balance is not happen you can't trace cash. This company is doing illegal actions and not trying to helping or work with the people to get there vehicle back.

Michigan Recovery Services is NOT a BBB Accredited Business.

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