Complaints

This profile includes complaints for All-Around Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

All-Around Moving & Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  All-Around Moving & Storage

  14715 5 M Center Dr Romulus, MI 48174-2870

  
• 

  All-Around Moving & Storage

  25440 Pennsylvania Rd Taylor, MI 48180-5070

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers arrived to a home we sold on 6/24/25 to move heavy/large items like couches, beds, tvs, consoles, etc. The movers were unprofessional throughout the day, observed them abusing substances and damaged and broke many of our objects while damaging the floors/walls of both homes as well. I immediately reached out to ***** about the concerns who instructed me to fill out an insurance claim letter which I completed on 6/28/25. I had to follow up with both ***** and his mom ****** multiple times about the status since many items were broken and needed to be replaced and I had hoped to get the insurance money to replace those items. After finally reviewing my claim form, ****** stated in email on 7/18 that they will pay me $900 because I did not opt for their insurance and this is the standard. I had several thousand dollars worth of broken items. I asked her to send me a check and on 7/21 she said she will do it that week. I reach out to her in August because I havent received the money and she replies on 8/6 that they have switched banking accounts but doesnt have checks yet so she will send it as soon as those arrive. I reach out again on 8/16 and 8/20 because I havent received my settlement and on 8/21 I get this email reply If I can, Monday I will send you the whole total of $900 if not I will send you $450.00 the balance by the next week. I hope you can understand, and I am thankful for your patience while I work through this. Warm regards,****** ****** ******* C.F.O - All Around Moving and Storage Agent: National Van Lines O: ************** F: (734) ********It is now September. I have no patience left. I just want my money for the damages to my items and a move that went horribly wrong.

  

  Business Response

  Date: 09/16/2025

  Hello, 

  This claim was settled and the Henrys were reimbursed $900.  
  

  if they did not receive payment they should reach out directly to me. 
  

   

  Customer Answer

  Date: 09/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and I have received my payment for $900.

  Regards,

  **** *****