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Find a Location

Schoenherr Roofing has 1 locations, listed below.

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    Business ProfileforSchoenherr Roofing

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/28/2017

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We are a family owned and operated residential roofing company that faithfully serves our teammates, customers and community with trust, excellence and integrity.

    Business Details

    Location of This Business
    102 West Saint Clair St., Romeo, MI 48065
    BBB File Opened:
    12/17/2004
    Years in Business:
    29
    Business Started:
    5/1/1995
    Business Started Locally:
    5/1/1998
    Business Incorporated:
    5/1/1995
    Accredited Since:
    4/28/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Schoenherr Homes, L.L.C.
    Business Management
    • Mr. Ross Schoenherr, Owner
    Contact Information

    Principal

    • Mr. Ross Schoenherr, Owner

    Customer Contact

    • Mr. Ross Schoenherr, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Have a leak in my roof. Paid Schoenherr Roofing $400.00 to inspect roof and provide a report the included the reason the roof was leaking and an estimate for repairs. Schoenherr roofing stated the $400.00 would go toward the cost to repair the roof. Schoenherr roofing inspected roof on on April 18, 2023. At that time they did not diagnose the source of the leak and stated they needed to return to do a Water Test. On May 18, 2023 Schoenherr roofing returned and preformed a water test and I paid them an additional $200.00. Schoenherr roofing stated that the additional $200.00 would also be applied to the cost of a repair. On May 18, 2023 Schoenherr roofing stated they would provide a report noting the source of the roof leak and a quote to repair the roof. After May 8, 2023. Schoehnerr Roofing never sent a report or a quote for repairs to the roof. I sent a letter to Schoenherr Roofing on July 2, 2023 demanding the return of the $600.00. I have spoken to 3 different representatives from Schoenherr roofing and they have refused to return the $600.00.Scheonherr roofing has failed to preform the services for which they have been paid. Scheonherr roofing has refused to refund the $600.00 I have paid for these services.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle L

    5 stars

    02/09/2024

    I would give Schoenherr 10 stars if I could. The entire roof replacement process was so stress free from the first phone call to schedule the free inspection to the payment of the invoice. Our salesman, ****, did a great job explaining to us what was going on with our roof and broke it down so we could easily understand how to improve our situation (as far as ventilation and insulation of our attic). We felt very comfortable talking with him and he was very knowledgeable.Shortly after paying the deposit, the office stayed in touch with us and communicated when the supplies were ordered, when our roof would be installed, and who was assigned to our Team. Turns out, we were out of town the week they installed the roof, and our Project Manager, ****, was in constant contact with us via text sending updates and pictures the week of the installation. He even made a seperate trip the day before we left to meet us and make sure we were comfortable with the work that would be done. A little issue with a bath fan was discovered during the roof installation and **** was on top of resolving it for us. He even offered to help coordinate removal of our gutter guards with the company that installed them since we wouldn't be home.I can't convey to you enough how much Schoenherr Roofing cares about **************** and your happiness and comfort level during the entire process. We have done many home improvement projects to our home since owning it for 26 years and they are by far the best company/contractor we have worked with.Thank you ****, ****, ***** and everyone at Schoenherr Roofing, we love our new roof!

    Local BBB

    BBB of Detroit & Eastern Michigan

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