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Business Profile

Spices

Spice Jungle, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is doing business under two names - Spice Jungle and (dba) Beanilla. I ordered from the Beanilla website, but there is no listing for Beanilla under the BBB website, only their Spice Jungle name. I placed an order on Nov. 9th and was charged at that time. I did not see any confirmation email about this order so I called multiple times but could not reach anyone as nobody picks up the phone. On Nov. 14th I finally reached someone at the company, who told me that the company was behind on orders due to an inventory they were doing on Nov. 10th & 11th. I told him they should have indicated that on the website so that people would know what to expect. He told me he would "expedite" the order and that the order would ship immediately. Now it's Nov. 16th and there is no confirmation email concerning this order. I have called repeatedly but nobody answers the phone at this company - a strong indicator of disrepute for any company. When you call their phone number, you have to Press 1 for Spice Jungle and Press 2 for Beanilla. No matter which option I choose, nobody ever answers during regular business hours.I emailed the company on the 14th and told them that I expected a discount or some courtesy free items for all the time and aggravation they are causing me. I have called them six times in the last few days but always no answer, no returned phone calls when I leave voicemails, no reply to emails. I need this order sent immediately and I expect compensation for all the time spent trying to reach them and having to file a BBB complaint.

Spice Jungle, LLC is NOT a BBB Accredited Business.

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