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Business Profile

Remodeling

Prospera construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this business to remodel a small shower and bathroom floor. It was promised that I would be 100% satisfied and the work would be exceptional ..on top of the shower being done improperly with bulging walls and a shower floor that pools , cracks, a slanted niche that looks absolutely terrible. biggest complaint is that the work was done- cutting tile and drilling in my bedroom, leaving silicone dust an inch thick everywhere in my house, including in my furnace ducts, not only did I had to clean this and but now I am having throat issues I have to spend money to have all the other things cleaned as well . we tried to fix the issues with the shower that I had complaints about and he did his best to try and fix the horrible job on the niche, but the other issues could not be addressed. I am thoroughly upset with the $8000 spent on this project as well as now the health issues I will probably have to deal with in the future. I would recommend this company to be put out of business so that no other harm can be done to anyone else . this occurred beginning October 16 through October 31 2025, the mess that was made in my condo is unreal. Ive been spending days cleaning now .the professional wanted to help me with the Dent he put in the vinyl floor and the new marble threshold, but I am done having him in my home. I am so upset about the health concerns that he is now left me with .I would certainly like to retrieve the money to have the bathroom redone, but if nothing else, the money thats now going to be spent to clean my furnace, duct cleaning , replace my now ruined vacuum and possible doctor visits . I am also going to see a lawyer about the situation.

Prospera construction is NOT a BBB Accredited Business.

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