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Find a Location

Advance Auto Center Inc. has 1 locations, listed below.

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    Business ProfileforAdvance Auto Center Inc.

    Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    25167 W 8 Mile Rd, Redford, MI 48240-1002
    BBB File Opened:
    8/12/2015
    Years in Business:
    16
    Business Started:
    1/1/2008
    Business Incorporated:
    11/14/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • Jon's Advance Auto Center, Inc.
    Business Management
    • Mr. Jon Massa, Owner
    Contact Information

    Principal

    • Mr. Jon Massa, Owner

    Customer Contact

    • Mr. Jon Massa, Owner
    Additional Contact Information

    Fax Numbers

    • (313) 535-0504
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I had my car picked up by the tow truck company that they use for repairs on September the 12th To have my strut replace on my driver side. I got a phone call saying it was ready on the 14th of September I pick my car up drove it home I noticed my light which is my suspension light pop back on I called the shop I let them know he told me to bring it back I told him I will drop it off the next day when I dropped it off the light was off and my suspension was able to lift and lower still I had no flashing lights on my dashboard it was working properly except it was still leaning on the driver side I got a call later that day after I had dropped it off mechanic told me he had hooked my car up to his scanner he erased all my codes out of my car he tried to reput codes back in but the codes he had was not working he told me I needed to take it somewhere else because he could not figure it out so I picked up my car the next day I was not able to lift my car or lower my car it was like I was locked out of the system. So I had to wait until I got more money because these guys did not want to take ownership for messing up my lift modulus and erased my codes out my car so I got it to another shop on December the 8th I was told my best option is to just have all my struts replaced because they did not have to program to reprogram the code and it will cost me more to go to the dealer ship so of course I took that option which is costing me $3,200 it went from a 400 and something dollar job to $3,200 that I have to pay now it is very frustrating I have been going to that shop for years and for those guys to do me like this it's very unfair and it's not proper business they shouldn't do a customers like that

    Customer Reviews

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    Local BBB

    BBB of Detroit & Eastern Michigan

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