Reviews
This profile includes reviews for United Wholesale Mortgage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 182 Customer Reviews
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Review fromBeverly B
Date: 08/07/2025
1 starI am filing this formal complaint regarding the mishandling of my mortgage account, which was recently transferred to UWM (United Wholesale Mortgage), ***** Since the transfer, I have made multiple unsuccessful attempts to initiate and complete my mortgage payment. I logged into the online portal and successfully entered my autopay information. However, the payment has not been debited from my account.When attempting to verify or modify the autopay settings, I continue to receive the following error message:Unfortunately, your autopay cannot be modified at this time. Please contact support for assistance: You cannot modify your Autopay Settings at this time due to the delinquency status of the account.This is extremely concerning, as I have been proactive in trying to make the required payment. Additionally, I have made numerous attempts to reach a customer service representative through the provided phone number. Each time, I encounter extended wait times with no ability to speak to a live person. As of the date of this complaint (August 7, 2025), I have been on hold for more than 20 minutes without resolution.On July 15, 2025, UWMs system initiated a bank trace and submitted a $0.00 debit request to my checking account. Despite this request, the payment has yet to be processed, and I remain unable to complete the transaction manually. I have also refrained from attempting a phone payment because the system warns that doing so may result in duplicate charges if the autopay processes later.I am requesting immediate support to resolve this matter. I am making every good-faith effort to pay my mortgage, but the lack of responsiveness and system limitations have left me without a reliable option. I have received a statement due to no fault of my own telling me that I have 2 months late!I am concerned this situation could impact my credit, which would be unjust given my repeated efforts to resolve the issue. It's pathetic!
United Wholesale Mortgage, Inc.
Date: 08/08/2025
Hello Ms. ************** apologize that you have experienced difficulties in contacting UWM's Servicing Team. Please note that if your account is already delinquent that automatic payment processing cannot be scheduled. Based on your concern we have submitted a call request to you within 1-2 business days. If you are needing more immediate assistance, UWM's Servicing Team is available Monday-Friday 8:30AM-8:00PM Est and Saturday 8:30AM-1:00PM.
Thank you,
Review fromKam S
Date: 08/04/2025
1 starIm extremely disappointed with United Wholesale Mortgage. I set up automatic payments through their system and reasonably believed my mortgage was being paid on time. Unfortunately, the auto-pay never actually processed and I was never notified of a missed payment until after they had already reported a 30-day late to the credit bureaus.This has caused significant damage to my credit score, despite the fact that I acted in good faith, set up auto-pay, and corrected the issue as soon as I learned about it.There was no email, text, or call alerting me that the payment hadnt gone through something most responsible financial institutions do to help borrowers avoid credit damage. Even a simple notice would have allowed me to address the issue within the 30-day window and avoid this outcome.When I contacted UWM, they refused to remove the late ***** even though Ive never missed a payment before and have a strong history of responsible repayment.UWMs lack of communication and rigid handling of this situation has led to long-term damage to my credit all from a system failure that I was unaware of. Im incredibly frustrated and disappointed with how they treat otherwise good customers.United Wholesale Mortgage, Inc.
Date: 08/05/2025
Hello,
We are sorry to hear about your frustration with UWM's payment systems. We can confirm that UWM made several calls to the telephone number on file for your loan and sent you several notices by mail advising that your payment was past due prior to noting your account as 30 days late. If you have evidence that your automatic payments were in fact enabled and had the available balance at the time of the transaction we ask that you provide this documentation to UWM's Servicing Team for review. If UWM receives sufficient evidence of your claims we will be happy to review your account for credit correction.
Thank you,
Review fromCasey H
Date: 08/01/2025
1 starIf I could leave zero stars, I would. Ive asked every agent thats repeatedly contacted me to stop, yet I still receive multiple calls a day and after telling them to stop calling, their agents seem to not care and keep doing their sales pitch. This is my last attempt before serving them with a lawsuit for harassment.United Wholesale Mortgage, Inc.
Date: 08/04/2025
Hello *****,
UWM is a wholesale lender working with a network of local mortgage brokers to originate mortgage loans throughout the country and does not forward solicitations directly to consumers either via phone or by mail. Regrettably, third parties not affiliated with UWM often attempt to solicit business from consumers while claiming to be our representative, and unfortunately, UWM is unable to limit this activity. We have not been provided with any specific information regarding the contact you have received. However, upon receipt of specific details regarding this contact, UWM will take steps to issue cease and desist letter to the parties initiating the contact with you. If you have any additional information you can provide regarding this contact, we urge you to send this information to our Consumer Advocate Team at *********************************************************************.
Thank you,
Review fromJoseph D
Date: 08/01/2025
1 starRefinanced my home through them. 2 months in the transfer my loan info to a different part of the same company. Sent a new website for me to use and the site certificates were invalid. Tried calling 2 different numbers and could only talk to bot. Created 2 tickets on the previous site and the just sent me the numbers for the bots (one of which a bot pretending to be a person and was trying to sign me up for medical equipment and failing).United Wholesale Mortgage, Inc.
Date: 08/04/2025
Hello ******,
We are sorry to hear you experienced difficulties in contacting UWM after your recent transfer. We have submitted an escalation internally and have scheduled a call out to you within the next 24 business hours.
Thank you,
Review fromIrene M
Date: 07/26/2025
1 starI have been trying to reach UWM for 3 days either on line or on the phone to no avail when I called I was on hold for 2 hours and I gave up. It told me to go online and they would not log me in although I've had the company for 5 years and always make my *********** one is at either place phone or website but they take my payments readily through my bank and have my address to seen bills to me. I'm really upset with their lack of customer service. There is no zero star.United Wholesale Mortgage, Inc.
Date: 07/28/2025
Hello,
We are sorry to read you have had a difficult time getting a hold of us. We are here for you and would like to assist but need additional information in order to do so. Please contact us at [email protected] and provide your account number, property address and a description of the assistance needed. We look forward to hearing from you and working with you to resolve any concerns!
Thank you,
UWM Consumer Advocate.Review fromBrian L
Date: 07/05/2025
1 starHad a great experience when I refinanced and great communication with former servicer of loan. The recent change in servicer has resulted in limited communication and no one seems to have a clue what is going on. One minute I am told to wait until July 2 and I can register and after wasting my time all day attempting to do this I get an email on the 3rd that tells me to wait until July 11. Having made biweekly payments with the previous servicer no one can seem to tell me if this is possible with the new company. So disappointed having to waste my time trying to get answers that they have no clue about.United Wholesale Mortgage, Inc.
Date: 07/07/2025
Hello ****,
We are sorry to hear you had a negative experience with UWM. We have not been provided with enough identifying information to locate your loan, however we are able to confirm that bi-weekly budget drafting is available with all UWM serviced loans. If you are experiencing further difficulties, please contact UWM's Consumer Advocate team at [email protected].
Thank you,
Review fromDarlene R
Date: 07/02/2025
1 starThey are a very shady company. I asked for a payoff because I was selling my home and I received it. However, “someone” requested another payoff after the payment had been made and sent. Not only did UWM NOT post my payment, they marked me as late. When we FINALLY were able to get to a live person, we were advised that the check had NOT been posted but that we did not PIF. Once I did the work and found out why they were saying that we still owed money, they said that ‘someone’ requested a payoff after the one I requested so now we owed that difference. I had the representative on the line with me that had sent the payoff check asking them WHO requested that because they did not. UWM could NOT provide that information and stated ‘someone’ did. This company is the WORSE company to get a hold of. You can NEVER get a live person,
When you do, they are rude or they do not know how to assist. If you use this company, make sure that the payoff given to you the original one is the one that is used to pay off your loan and they don’t try to claim someone else requested a new one so that they can get extra money from us, even though it was paid full already. They are a shady company. Think twice before using them.United Wholesale Mortgage, Inc.
Date: 07/03/2025
Hello ******,
We are sorry to hear you had a negative experience with UWM's Servicing Team. Please note that when someone logged into your account uses a self service option to make a request, UWM is not able to identify the party in question. If you believe your account may be compromised in any way, please contact UWM urgently so that we can assist in resetting your login credentials. We are also dismayed to hear of your experience with speaking with UWM's Servicing Team. UWM will be performing a review of the calls in question and addressing any concerns directly with the team members in question. We appreciate you bringing your concerns to our attention. Should you require further assistance, please contact UWM's Consumer Advocate team at [email protected].
Thank you,
Review fromSteven C
Date: 06/27/2025
1 starSo far I can only rate them based on how easy it was to register my new account.
However these reviews are VERY bad.
I'm a brand new customer
(just refinanced) and loan was assigned to this company.
Hoping I don't end up with buyers remorse.United Wholesale Mortgage, Inc.
Date: 06/30/2025
Hello *****,
We're sorry to hear about difficulties you had in setting up your online account. Please know that UWM is available to assist you with any of the self service options setup with online and over the phone chat. We appreciate you letting us know about your concerns. If you experience any further difficulties, please feel free to contact UWM's Consumer Advocate team directly by emailing us at [email protected].
Thank you,
Review fromKristopher K
Date: 06/19/2025
1 starMy loan was recently transferred from UWM to a new company. When I called to get more information, their customer service line only allowed me to speak to a robot, and told me to contact my new loan provider, then hung up on me. The catch-22: my loan had been transferred from UWM to UWM. So my loan number had changed, and I was unable to pay, unable to call in to get information, and when I logged in online, it would only show me my old information. I was forced to cold-call random UWM phone numbers I googled, most of who told me they were part of a different division of UWM and couldn't help me. They gave me more different customer service numbers to try and different divisions to contact before I was able to find a person who was able to help. I do appreciate the irony of UWM's motto: making loans easy.... lolllllll what a joke.Oh yeah, my loan is now showing as 18 days late since it's my fault I couldn't pay it on time. They don't even deserve one star.United Wholesale Mortgage, Inc.
Date: 06/20/2025
Hello ******
We are sorry you experienced difficulty in contacting UWM's Servicing team. Please note that UWM sent you a notice in the mail advising that your loan would be transferring to UWM's new servicing platform three weeks prior to this transition. If you are still experiencing difficulties please contact UWM's Consumer Advocate team at [email protected].
Thank you,Review fromErica T
Date: 06/18/2025
1 starUnited Wholesale Mortgage contacted me, however they never confirmed who I was before releasing personal identifiable information such as my address and date of birth. I told the caller that I didn't approve of him releasing information like my address without confirming who I was first. He then proceeded to spout off other information such as my date of birth and credit score trying to convince me to do business with him. When I told them I didn't approve of the release of my personal identifiable information and I was going to report it, he berated me and because very aggressive.United Wholesale Mortgage, Inc.
Date: 06/19/2025
Hello *****,
UWM is a wholesale lender working with a network of local mortgage brokers to originate mortgage loans throughout the country and does not forward solicitations directly to consumers either via phone or by mail. Regrettably, third parties not affiliated with UWM often attempt to solicit business from consumers while claiming to be our representative, and unfortunately, UWM is unable to limit this activity. We have not been provided with any specific information regarding the contact you have received. However, upon receipt of specific details regarding this contact, UWM will take steps to issue cease and desist letter to the parties initiating the contact with you. If you have any additional information you can provide regarding this contact, we urge you to send this information to our Consumer Advocate Team at *********************************************************************.
Thank you,
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