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Business Profile

Credit Union

Genisys Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Genisys Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Genisys Credit Union has 28 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Genisys CU regarding their handling of overdraft fees and the misleading nature of their courtesy pay policy. Despite my attempts to resolve these issues directly with the bank, I have not received a satisfactory resolution, prompting me to seek assistance from your organization.I have been in contact with Genisys CU customer service regarding the overdraft fees charged to my account. During these conversations, I spoke with the same representative on multiple occasions. While they acknowledged the issue, they only removed four of the unjust overdraft fees, leaving the remaining fees intact. Furthermore, I was informed that the bank is unable to disable the courtesy pay feature, which has added to the overall frustration and financial burden.I believe that Genisys CU has not adequately addressed my concerns or provided a fair resolution. Therefore, I am seeking your intervention to help resolve this matter in a just and timely manner.I kindly request the following actions from the Better Business Bureau:Initiate an investigation into the handling of overdraft fees by Genisys CU, particularly the partial removal of fees despite clear evidence of their unjustified nature.Evaluate the accuracy and transparency of the courtesy pay policy of Genisys CU, including their representation of the feature and the bank's refusal to disable it.Advocate for a comprehensive resolution that includes the removal of all unjust overdraft fees and an adjustment to the courtesy pay policy to provide customers with accessible options.I have attached relevant documentation, including bank statements and records of my conversations with Genisys CU customer service, to support my complaint. These documents demonstrate the ongoing issues and the bank's failure to address them satisfactorily.

      Business Response

      Date: 06/14/2023

      The Credit Union reached out to this Member to discuss her concerns regarding her deposit account.  After some discussion, the parties reached a satisfactory resolution for the member.  .

    Genisys Credit Union is NOT a BBB Accredited Business.

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