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Business Profile

Lawn Maintenance

M & A Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered into contract agreement with 'M and A Services' on January 26th, 2023 for a fence and three gates to be build on property. Paid $2,000 for material costs. Installation began on March 8, 2023. Final payment $2,022 made on March 17th. Shortly after, I communicated frustration with the largest gate on north side of property. It was not lining up correctly. No response from **** at M and A. Between March 2023 and July 2023, contacted company several times via text, phone, and email. In this time, the other two gates began to fail. They were not properly aligned or anchored, leading to warping and inability to open/close. Finally spoke to **** in August via phone call and he came out to see the problem. He apologized and reset post for gate on South side of home on August 28, 2023. Added wire to North and South gates to "square them" and provide support. This was meant to be a temporary fix until he could "do it right". **** left a text message on 8/28/23 stating: "Good afternoon, we will need to come back tomorrow to work on a couple of things, the double gate doesn't line up and needs to be worked on that's on us and we want to fix that as it should have never been left like that. The same is true for the other side as it's out of line just a little bit and the pickets have too many holes in them from the other latch. ************** tomorrow." I agreed to have them come back, but they never did. **** never responded to follow up calls and text messages. To date, M and A Services has not come back to fix the gates. Nor have they responded to messages.

M & A Services is NOT a BBB Accredited Business.

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