ComplaintsforMattawan Mechanical Services, LLC
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Complaint Details
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Initial Complaint
08/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Summary: o Spent $11,685 on a new heat pump, furnace, and hot water heater to be installed. Parts and labor warrantied for 1-year. o 5 major issues over a 9-month period, 2 took me diagnosing it myself to correct, and 2 were corrected by another company as this company stopped returning my calls or coming out; let alone taking any steps for correction * Service personnel used our equipment and shop vac to clean up items and look at equipment. * Service personnel admitted he has "become part of the family" due to so many things going wrong at other homes. * Paid another $885 just for service after the original install of an $11,685 system within 9-months!!!!!! I have the details of each event attached. We would like a refund of the extra $885 we had to spend due to this company's lack of customer service and having to go elsewhere. Part of the install deal was 1-year of free service which they denied by stopping contacting us.Business response
08/17/2021
Business Response /* (1000, 6, 2021/08/17) */ We appreciate you letting us know via BBB with your dissatisfaction with your install. Please provide copies of the bills of the work completed by the other HVAC company for our review to be able to refund $ 885.00. Consumer Response /* (3000, 8, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The attachments requested are attached to the "Case Received by BBB (08/16/2021)." If the company would like them sent in some other way then please provide that direction. Business Response /* (4000, 10, 2021/08/23) */ I apologize I didn't see the attachments. I will be issuing a refund to ****** today for $ 885.00 check #*****. Thank you, Elizabeth Office Mgr. Business Response /* (-10, 12, 2021/09/01) */ Mattawan Mechanical is wondering if this complaint is cleared at this time? Consumer Response /* (2000, 13, 2021/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have replaced the cash we lost for having to go elsewhere for support on our system.
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.