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Business Profile

Used Car Dealers

Marsh Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Marsh Auto Sales's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marsh Auto Sales has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a used truck from marsh auto sales. Upon doing a test drive the vehicle would not start, dead batteries. The salesman, *******, assured me that they put new batteries in it before I signed paperwork. They lied. I got home and discovered they did nothing and blatantly lied to me. Upon calling them to discuss this matter, after many unreturned phone calls and emails they refused to do anything about it and actually blocked me on social media so I could not contact them further. I checked into the reviews and it appears they have been taking advantage of people for years

    • Initial Complaint

      Date:01/31/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      sold vehicle with structural damage ,needs lot of work, missing headrests, no inspection done ,low on oil and coolant.shady business practice and judging from reviews they have been doing this for decade.

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For one that lied to me they told me nothing was wrong with the rear end while there was I have all the receipts I put over five grand in this car now I have to put another two grand into it cuz of the axle they told me nothing was wrong with it I had to buy brand new tires twice I'm not giving them another dime credit acceptance needs the stuff harassing me they knew they had a dentist going on and I bought the car well just got nastier and I can't pay $268 a month I can barely afford 160 a month because I keep putting money into this car that they sold me when they have to do wash it first and clean it before they do maintenance which is a lie I washed him across the street they never even move this car to fix it I have all that my evidence something needs to be done here

    • Initial Complaint

      Date:09/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from Marsh Auto dealership. Approximately 6 months ago I called the dealership back after being informed that this was a flood recovery vehicle by several mechanics. The last one stating that the vehicle had been completely submerged because there is silt in the roof on the inside of the car. You cannot see the damage outside of the vehicle. I had constant problems with the electrical I had constant problems with the vehicle numerous repairs too many to list here. I was advised by the manager ****** to sell the vehicle to someone else. My mechanic advised me that it's very dangerous to drive this vehicle so I would never do that to someone else that's unethical. ****** then advised me to come up and get a similar vehicle and swap it out. Upon going up to Marsh the vehicle that was similar to mine when I close the sliding door the water was sloshing around still inside the vehicle. I recorded this on ******** live. It is my understanding it is illegal to sell flood recovery vehicles in the state of ******** without having it clearly on the title. We were also pushed a warranty and we purchased the extra warranty the warranty did not cover any damages whenever we put in a claim we were denied for the electrical the axles the whole breaking system was rusted through we had to do all those repairs on our own with help of our neighbors. I am an older lady I do not have a lot of experience with vehicles and I have to rely on the honesty of the dealership as well as the test drive I took. This put me in a bad situation I have my own family that I'm taking care of and my sister-in-law passed away due to covid so now I have an autistic niece and a down syndrome niece that I am taking care of during the same time my mother-in-law passed away. It was an extremely difficult time and to be told as is sale is unacceptable when this is a clear flood recovery vehicle and you tried to give me a second flood recovery vehicle.

    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 4-13-24 purchased a used vehicle from marsh Auto in ********** check the motor everything looked good then they took it topped off fluids did an oil change didn't check it again two days later notice the oil cap was off 3 days later the oil plug fell out losing all of the oil called to see if they could fix the problem that they created and they said it's not their problem it was as is but yet it was a problem that they created

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Buyer Beware***********Only a day after purchasing our vehicle the check engine light came on and the car would not start, after having it towed to our local dealership we were told that the problem was with the cooling system and emissions after they diagnosed the problem they informed to me that the radiator was cracked and the emisions were tampered with and wiring was bypassed. Marsh only offered to cover $300 of a $2300 repair. Marsh never disclosed that there were issued that were not visibly relevant instead they deleted the error codes only to have them come back after the vehicle was purchased. We are now filing a grievance with the attorney generals office and have to go to small claims to recover our costs. what is Interesting is there are other reviews about marsh deleting codes.Watch out for this company

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 6, 2023, I purchased a 2018 **** F150 XLT as is. September 9, 2023 vehicle would not start. Check engine light came on while driving, the vehicle accelerated. I put the vehicle in nutrul, attempting to get the vehicle off the road into a parking lot I hit a pole. After battling with Marsh Auto (******)they agreed to fix the drivability of my vehicle at no cost to me. ****** authorized me to take the vehicle to Auto Lab for diagnostics then recinded it when the company expained their findings. I paid 90. For that diagnostic. September 25 Marsh Auto Sales towed the vehicle to Marsh Auto Sales, diagnosed exhaust CAM Phasors needing replaced. Forced me to sign a non disclosure, in exchange for fixing the vehicle. September 30, 2023 during business hours, I observed the vehicle and spoke with a mechanic who informed me the vehicle has not been worked on yet. I am paying for a rental indefinitely until they uphold their agreement.

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used car, A 2008 GMC Acadia, on October 30 2022. The engine died 12/30/2022. For $5900 The car needs over $4000 in work or replace engine. I t died before I even made the second payment. Now my credit is going to be bad.

    • Initial Complaint

      Date:11/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a truck on 08/092022 my motor blew on 10/15/2022 called the dealer for help explaining i put **** down less the 3 months ago ,they said its not there problem.

    Marsh Auto Sales is NOT a BBB Accredited Business.

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