Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2025 Chevrolet Traverse (~$48,000) from Feldman Chevrolet of Novi in June 2025. I returned the vehicle for installation of OEM accessories in July, paying $410. Upon pickup, I found severe undisclosed damage: multiple deep scratches to bare metal, dents on 3 wheels from prying tools, a loose emblem, misaligned trim, and a loose s**** under the hood. Most removed parts were not returned. The dealer refused to replace the vehicle and claimed repairs were enough. This damage is irreversible and caused solely by the dealerships negligence. I am requesting: (1) replacement of my vehicle, (2) refund of the accessory purchase and installation fee. I am willing to cover minor depreciation but not all costs. Attached are photos of the damage. I expect a prompt resolution.

  Business Response

  Date: 07/17/2025

  We have been in communication with the customer and are currently waiting for them to call us back to make an appointment to discuss a resolution.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration and dissatisfaction with the service I received following the breakdown of the vehicle I purchased from your dealership two months ago. The series of events that have unfolded since then has been inconvenient and financially burdensome, and I believe this situation has been handled poorly. When my car broke down, I contacted my salesperson, who instructed me to tow it to a location that was later discovered to be closed. This resulted in me paying for an additional tow to a different, closer location. I was directed to return to the dealership where I purchased the car to request a rental vehicle, as the closer location indicated they had none available for approximately 30 days. After paying out of pocket for transportation to the **** location, I was informed that the rental needed to come from the facility where my car was being serviced. When I returned to the service location, I spoke with the service representative and asked for clarification on the situation. I was informed that rentals were only provided for engine-related issues, even though all the coolant had leaked out of my vehiclea problem that directly affects the engine. It wasn't until a week later that I was finally provided with a rental car. Since my car has been in service since late August, I have been dealing with ongoing issues, including: - Being told I would need to pay $400 out of pocket despite having a warranty. - Paying an additional $460 due to the rental car's broken window when it was in my possession. - Covering my car note and insurance payments while the vehicle remains out of service. I am requesting the following to resolve this matter: 1. Full reimbursement for the towing fees I incurred. 2. Compensation for the rental car fees, including the $460 window repair. 3. Assurance that any further costs associated with the repair of my vehicle will be covered under warranty.

  Business Response

  Date: 01/20/2025

  Apologies for the delayed response. I have been informed that the service on the vehicle has been completed, and the dealership was supposed to contact the customer. 

  If this communication has not been received, please let us know so we can assist in any way we can 

• Initial Complaint

  Date:12/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About two months ago I drove Eight hours from ******** to ******** to purchase a vehicle from this dealership Myself and the salesman had agreed Upon a price prior to me , arriving when I got there everything Went fine. I got the vehicle and returned home back to ************** approximately a month later. I received a phone call from my local DMV. They advised me my paperwork. That was needed by the dealership arrived and I could now register my vehicle. When I got there, they informed me. The dealership did not pay the full New York State taxes for my county. They only paid half when I contacted the dealership. They assured me. Everything was paid for in the outdoor price that we agreed upon. Was the amount that I was going to be paying? I Still owe $1600 to the dealership and would like to have my vehicle registered. I would never expect anyone to pay for my taxes. As that's my job, just like everyone else. However, the outdoor price that we agreed upon. Was what myself and what appeared to be?The salesman thought was going to be all that I was going to pay.Not in additional nearly $2000 when I got home. When I contacted the Dealership they told me there was nothing they were going to do Even though *****. While I was at the *** v I spoke with the salesman Who assured me All the taxes were paid for and there must have been a mistake. I feel that the dealership either made a mistake and won't make it right with the customer (being me) Or they purposely did this to make up for a loss on the sale

  Business Response

  Date: 12/30/2024

  Thank you for sharing your concerns regarding your recent vehicle purchase at our dealership. We value our customers and always aim to ensure transparency and a positive experience for everyone.
  As a dealership that conducts multiple out-of-state transactions each month, we follow a standard process for handling state sales tax. Unfortunately, Michigan law only allows us to collect and remit up to 6% sales tax. This is communicated to all out-of-state customers at the time of purchase. For states with a higher tax rate, such as New York, customers may have additional tax obligations when registering their vehicle in their home state.
  In this case, the "out-the-door" price you agreed upon included all applicable Michigan taxes and fees. However, as noted, New York's tax rate exceeds Michigan's maximum of 6%, resulting in additional taxes being due when you registered the vehicle in your county. While we empathize with your frustration, this is unfortunately beyond our control, as it pertains to state tax regulations.
  If there was any misunderstanding during our communication, we sincerely apologize. Our goal is always to ensure clarity in the transaction process.

  Customer Answer

  Date: 12/30/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  This was not conveyed to me as many times as I have been told by members of your dealership that it was, I believe failing to mention that to me was purposely done to make.The outdoor price looked more appetizing than it really was. I feel that there was no transparency here and the goal was to just push another car out the door

   
  
  Regards,
  
  ********* ******-***

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th, my father and I purchased my lease (lease but-out) from this location. It has been two and a half weeks and GM financial has still not received the payoff. This means that my title has not yet been released. I have tried calling and get the run around from the dealership. I get told I will receive a call back and have not gotten one. I was also told I would be email the proof of what was sent to GM financial and have not received that. The last time I called I asked to speak to a manager (so that I could get some clear answers), but was told they pay-off department could handle that and was sent to their voicemail before I could even say that I have tried that. I am really not trying to be difficult, I just want to know the status of my payoff without getting the run-around.

  Business Response

  Date: 07/12/2024

  I have been informed we have spoken to the customer and this issue has been resolved. Thank you!

  Customer Answer

  Date: 07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used vehicle on April 15th, check engine light popped on May 15th; I am not happy with their lack of service

  Business Response

  Date: 06/14/2024

  Dear BBB,
  

  Thank you for bringing ****************** concerns to our attention. We appreciate the opportunity to address the matter.
  

  ************* purchased a used vehicle from us on April 15th. We would like to clarify that all of our used vehicles are sold "as is," without any warranties or guarantees regarding their condition. This is clearly stated at the time of sale and agreed upon by all parties involved.
  

  Despite this policy, we strive to ensure customer satisfaction and took immediate action when ************** reported an issue with the check engine. We arranged for our affiliated **** store to address and fix the issue promptly.
  

  We believe this demonstrates our commitment to customer service, even beyond the terms of our standard agreements.

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Please see the attached.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** was my salesman and I purchased a 2016 Traverse on 2/15.I got my car on 2/15 with ***** and *** was my finance rep. *** stated that my warranty was a full bumper to bumper warranty that covered everything except brakes, tires, wipers etc. My wife was there with me when I signed docs and she can verify.Fast forward to March 28, I noticed a huge puddle of red fluid under my car (knew it was either steering or trans fluid). I immediately called ***** and he said to get it towed over. He even gave his cell to *** who told me the tow would be fully covered with my warranty AND that my warranty covers everything except tires, brakes, wipers, etc. This time ***** was in the room and heard him say this.I had the car towed (cost $225) and **** was my service advisor. I told him about the leak and a knocking noise coming from the engine area. He called me on 3/30 and said the leak was fixed, but the knocking was because of the blower motor and that the warranty didn't cover it. Huh!? According to ***, my warranty covered everything stated above. **** said the warranty covered the leak and that the car was ready if I didn't want Feldman to fix the blower motor.I took the car to my local repair shop They assessed the car and stated that the blower motor was fine, but that the bolts holding the ** compressor were backed out. Additionally, they stated that every engine mount bolt was backed out too. Further, the Rack and Pinion was leaking too!!!! Shouldn't this have been checked before selling the vehicle!?!?! I immediately brought the car back to Feldman and **** confirmed the issues above. My car was fixed and returned to me on 4/4.I tried to get reimbursed from the warranty company to get reimbursed for the tow ($225). To my surprise they would only cover $100, but they needed a warranty repair receipt. Guess what I found out? **** repaired my vehicle without using the warranty coverage, therefore eliminating my ability to get reimbursed for the tow.

  Business Response

  Date: 06/06/2023

  Hello, 

  This customer has been contacted and has an appointment at 10am tomorrow to address all concerns. 

  Customer Answer

  Date: 06/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership as a matter of practice, according to their finance group, adds fees without explaining. As an example I was charged roughly $700 in fees for prepared oil, changes, and vehicle identification etching on the glass. These items were not offered to me, but instead put on the contract. I found this to be unethical. Fortunately, we asked questions. It makes no sense for me to purchase an oil change contract when I live 60 miles away. But they put it on anyway. It makes no sense for me to have and pay for OnStar and have my vin etched on my glass for $400. I was smart enough to ask the questions, but I fear there are a lot of people who dont know better. This practice should be stopped.

  Business Response

  Date: 04/04/2023

  Hello, thank you for reaching out with your concern.

  All documents are transparent and reviewed prior to being signed. Each customer receives a quote to review as well as up to 10 documents that outline what aftermarket products. A delivery menu is provided as well as an accept and decline menu allowing the customer to select what products they see value in. if *** have further questions please reach out to the Finance Director at the **** Location. 

  Customer Answer

  Date: 04/04/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  N *******

   

  This response is a bold faced lie. Nothing was reviewed prior to arrival. Nothing was explained and NO ancillary services were discussed. Since you choose to lie, I will contacting the attorney general.  

  Business Response

  Date: 06/01/2023

  The **** General Manager has talked to the consumer and their concerns have been addressed. Nothing further can be done at this time.

• Initial Complaint

  Date:02/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for an oil change Sep 2, 2022 for an oil change, coolant and trans flush and fill (~$500 total) at Marty Feldman in **** (helped by ***********************, Service **************************************** Technician - Ticket T4850 ). In November 28, 2022, I noticed a leak coming from my car and was not sure exactly where it was coming from (noticed a disconnected transmission fluid fill cap), so I took it back to Marty Feldman in **** who did the work in September and paid the $180 diagnostic fee. After providing information (to the service manager ***********************) he mentioned that I have both a transmission fluid line leak ($575 repair) and a coolant pump leak ("pinhole leak" - $1065 repair - after ************************* technician inspected). I said no thank you. Neither repairs would have fixed the problem had I said "OK, lets do it" after throwing more parts at the car. The problem turned out to be a coolant bypass hose that you can purchase from GM for under $100, plus labor. I think this needs to be looked into by GM Dealers, GM Service, BBB and the MI State AG should be aware. So had I said yes, lets do it, would the next step be more diagnostic fees and parts until its fixed? Is the dealer really going to absorb the cost of bad diagnostics and throwing parts at a car to fix it? What would be the price for the little old lady on a fixed income?

  Business Response

  Date: 03/16/2023

  We have spoken with ******************** and have found that based on the circumstances it was in both parties' best interest to refund the diagnostic fee of 160.00

  It seems we did not properly diagnose the vehicle and with that in mind the guest paid a fee for a service that was poorly provided.

  We are having a check drafted for the guest and hope to have this resolved within the next 7 days for closure.