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Business Profile

Mail Box Rental

Mail Genie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using The Mail Genie as a physical address location to receive my personal postal mail. There is a monthly fee associated with this service as well as extra fees associated with storage of the mail and other services.In the month of November, 2023, I paid The Mail Genie $150 in extra mail storage fees and $50 in past due and future monthly subscription fees. At this time I also paid $12 to have my mail that was in their possession forwarded to me at my residence.I never received any follow-up from them so I contacted them again and was told that they were trying to charge an additional $25 to my card before they would forward my mail to me, claiming that my mail weighs 10 pounds. We are speaking about postal letters, no packages or magazines, just postal letters, that do not amount to 10 pounds NOR do they amount to $12 PLUS an additional $25 in mailing costs to forward them to me. Due to my dispute of these fees, they have refused to forward my mail to me.Therefore I asked for my service to be canceled immediately and to have all my money refunded. They stated that my service would be canceled and they would "look into" refunding my money but since I was canceling my service I was no longer entitled to my mail that is in their possession. So they have my personal mail AND my money and refuse to give me either.There are important legal documents and other correspondence in my mail that are in their possession that they are refusing to forward to me. They have collected monies from me to ship that mail to me and never shipped it, demanding more money but not refunding the money they already collected. They have also failed to refund the money that I paid for the future month of service even though they canceled my subscription immediately upon request instead of at the end of the service period I had already paid for. They have also failed to refund the money I paid for the storage of my mail while also refusing to forweard my mail to me.

Mail Genie is NOT a BBB Accredited Business.

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