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Complaint Details
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Initial Complaint
08/06/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
While running wiring in our attic, an employee of Platz Electric put a foot through our living room ceiling. Shortly after the the hole was put in our ceiling, they had 2 different electricians come to our home to patch the hole and attempt to blend the area with our existing ceiling. By by the 2nd electrician's own admission, the repair was woefully inadequate. Because of Covid-19 restrictions that came into effect, my wife and I were very patient, but began inquiring in the Spring of 2021 as to when Platz Electric planned on fixing the damage to our living room ceiling. Since then my wife and I have received nothing but empty promises regarding when Platz plans on getting the repair fixed. Most recently, while expressing how fed up I was for their lack of effort in getting this damage professionally repaired, the company representative hung up on me. I feel we have been more than patient in waiting for Platz to rectify this situation, but enough is enough!Business response
09/30/2021
Business Response /* (1000, 12, 2021/09/30) */ We are very disappointed that one out employees fell through your ceiling and that it did take as long as it did trying to repair ourselves with blending twice and then trying to find a Drywall Contractor that does popcorn ceilings and would take on what they consider a small repair job. Once Covid restrictions lifted and it took me months to actually find one we had to wait for his schedule to open up to fit the customer in for repairs. As of 9-28-21 It is now fixed, completed and customer is very happy with the work and has us coming back to do additional Electrical work for them. We apologize again for the lengthy time it took to get fixed. Thank You for your business and we look forward to servicing more of your Electrical needs. Consumer Response /* (2000, 14, 2021/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The repair has finally been made and is to our satisfaction. Thank you.
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Contact Information
Business hours
Today,Closed
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.