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Business Profile

Campgrounds

Muskegon KOA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We cancelled our reservations for camping from 6/21/2024 to 6/24/2024 after finding out they lost their KOA franchise and reading online complaints about the owners and the camp ground. He owes us a refund of $135.00 that he says his machine won't allow him to return to our **** card. He has promised to send me a check twice, but I haven't seen it. Today I told him I was going to fi;e a complaint with the Michigan Attorney General. He snarled at me and laughed and said "Yeah, I know her, she's a bitch! You go ahead and call her! and he hung up on me.

  • Initial Complaint

    Date:07/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation for this camp ground to stay July 4th- July 7th. I paid a 55 dollar deposit. I was never informed verbally this was a non refundable deposit. Its not listed on their website (they actually dont have a working website right now as they are no longer affiliated with KOA. When booking the reservation, I was told they "could not send me an email confirmation but would see when they took the deposit from me". Monday July 1st, my mother had a stroke. I called July 2nd and said I needed to cancel (also explained the reason for the cancelation) and was told I would not be getting my money back. I checked through making sure there was not something listed about not getting a refund if I need to, I can't find anything. I then called the campground July 3rd, asking them about getting my refund as I never received any information or was told that my deposit was non refundable. I spoke to *****. He told me "Well you should just know that as an adult". I then again told him my mother had a stroke which was why we needed to cancel. His response to that was "well you shouldn't had waited until the last minute" and then hung up on me. I get it, it's only $55 but there was no information provided to me that this was non refundable and so they can't just make up a rule over the phone.

Muskegon KOA is NOT a BBB Accredited Business.

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