Business ProfileforIceberg Heating & Cooling

Iceberg came to our property last year to work on our AC unit. After completing the work the tech advised we purchase a maintenance plan to cover all maintenance visits and needed cleanings. We were also told we need to replace our AC because it uses a type of Frion you can no longer get. As soon as there is a leak it is 100% impossible to fix. They came out this week 4/4 for the maintenance visit. The first thing I'm told is our blower is horribly dirty and needs chemically cleaned and it'll cost $300. How are we being charged for cleaning when that was the sales point of the contract? We are now informed only CERTAIN parts are covered. He said it would be $300 and advised it really needed done. We felt uncomfortable as this was shady so had ****** ******* come out today 4/6. They apologized for everything and said we were absolutely taken advantage of. Our AC unit is an older unit but it's not true at all that it can't be fixed after a leak. There are many alternative options and they frankly aren't sure why anyone would ever be told that. They took our blower out and showed it to us saying it barely needs dusted let alone chemically cleaned. I called Iceberg as I wanted a refund on my maintenance contract and visit. The manager kept talking circles until I threatened to post a review. At that time he says, "Well we aren't here to stay in business by cleaning blowers so I can authorize a discount." I own a $20,000,000 sales organization myself and would never pull these shady tactics on customers. 1. We were LIED to about our AC unit. We were also told there was no way to find this exact model as the serial number was worn off. ****** ******* found it and showed us all the info. 2. We were LIED to about the contract from the original rep. 3. We were told something NEEDED cleaning badly that was barely dirty. This was an AWFUL experience and I don't want other people having anything similar happen.