Business ProfileforLa-Z-Boy Inc.

On 11-16-23, I purchased two (2) Redwood Power Wall Recliners w/Headrest & Lumbar costing $2239.00 each. A total of $4946.67. The two recliners were delivered on 12-21-23. On 12-27-23, I noticed a loud clunking noise being made when the foot rest is raised. On 01-02-24, I contacted LA-Z-Boy to discuss my issue. On 02-01-24, the first service rep arrived and was unable to diagnose the issue and advised me that he wanted to schedule for another service tech come and take a look. On 03-05-24, the second service tech arrived and stated parts were needed to fix the issue. Parts were sent to my residence for a third repair visit. On 03-28-24, the third repair tech arrived and said the parts sent were the wrong parts and scheduled another appointment. On or about 03-30-24, the second recliner started to make the same loud noise when raining the foot rest which I mentioned to the customer rep on the phone. She said the service tech would take a look at the second recliner on 04-19-24. On-04-19-24, the fourth service tech arrived and installed parts which she said were the wrong parts but installed same anyway. The service tech looked at the second recliner and determined more parts were needed for repair. After all this inconvenience, I am requesting a refund or credit and to return both recliners which appear to be defective. On 04-24-24, I record a call from *******, A customer service rep from LB, who advised me that LB will continue to throw parts at a defective chair even if it takes 18 visits! I found this statement to be absurd and quite an inconvenience. I asked ******* for a refund or credit to return both recliners. ******* said it wasn't possible.