Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bud's Towing & Automotive has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBud's Towing & Automotive

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13341 15 Mile Rd, Marshall, MI 49068-9628
    BBB File Opened:
    3/28/1997
    Years in Business:
    32
    Business Started:
    10/1/1991
    Business Incorporated:
    3/30/2015
    Type of Entity:
    Corporation
    Business Management
    • Mr. Robert Crisp, President
    • Mrs. Randi Reeves, General Manager
    Contact Information

    Principal

    • Mr. Robert Crisp, President

    Customer Contact

    • Mr. Robert Crisp, President
    • Mrs. Randi Reeves, General Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Used this business to tow my vehicle to Autobody *** on 12/24/22 at 11:50 pm after sliding into a guard rail. Company representative arrived at my vehicle. I was told they could not drop my car at Autobody *** in ******** while they were not open, and my truck would have to be placed in Bud's storagelot for one day (at rate of $50) until Autobody was open. I was told AND shown a total price of $132.50 - the hook-up fee was $75, lot fee $50 and loaded hook milage fee of $7.50 ($1.50/mile for 5 miles). I paid this amount based on the quoted provided verbally and visually on the device provide to me to make my payment. I enter my credit card based on these charges. Then I received a call ****************************************************** fact deliver/drop off my truck at Autobody ********* would not need to pay for storage in Bud's storage lot. I expected my bill to be adjusted and reduced by the $50 for the storage fee. I received an email with a web link to the bill. I was charged the full $132.50. Bud's change the invoice on the link to the following: Motor Assist $95, Unloaded/Enroute Milage $7.50 (rate $1.50/mile) and Loaded/Hooked $30.00 (rate $6/mile). Upon conversation with ***'s I was informed I was charged a higher rate for the various fee's because they have an agreement with the police to charge higher rates if the police call vs the motorist. It is my impression these extra dollars are being paid to the police department. This is unfair! I was charge $50 extra because the police call for the tow vs me. I signed for and approved payment for what was shown to me on the device. This itemized list of charges and their associated fees changed for no reason. The only charge that should have been dropped is the $50 storage lot fee. I believe this would make for a very interesting news story as I believe stranded motorists need to know this tow company is providing some type of kickback to the state police. My desired settlement is a refund of $50

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Edward H

    1 star

    06/10/2021

    Poor customer service skills from the front counter. Refused customer access to his personal property after an accident without first paying the tow bill.

    Local BBB

    BBB in Western Michigan

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.