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Business Profile

Casino

BetRivers.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I called and talked to 3 different BetRivers customer ***** I been a BetRivers customer for few years. I recently won ****** online. I won few days ago. I went to cash out my money and was told they need a copy of my ID. I already submitted my ID when I first opened the account and not sure why this was needed again. I submitted my ID anyway. Then a request was asked to send a picture of a debit card that I no longer use. I have not used card in months. I submitted a copy of the debit card I used months ago. My account is on hold until the information is being reviewed. Reckon I won with a debit card that is still currently on my account. I want to cash out and pick up my winnings at *************. Which is something Ive done many of times. I go in person to the Casino where I show my government picture ID. For whatever reason my money is not being released. They had no problem withdrawing my money so I can play. Now I won money, its a hold on my funds. I want my money please.

    Business Response

    Date: 06/23/2025

    **** has reviewed the complaint. We do not handle complaints for BetRivers PA. Please submit complaint to the Pennsylvania BBB website. Because this complaint does not pertain to Michigan BetRivers site, we consider this complaint closed. 

    Thank you 

     

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won $400.00 on the ********** website over month ago! Ive verified myself and supplied all the requested documentation to verify myself. Bet ****** keeps canceling my withdrawal request with giving an explanation. I try calling but Im told I need to chat! I want my money! Chatting is not getting me anywhere in this process!

    Business Response

    Date: 06/18/2025

    ************************** management has reviewed the complaint. This complaint is a ************ resident. Please refer complaint to the PA BBB. We consider this claim closed. Thank you 

     

    Customer Answer

    Date: 06/18/2025

     
    Complaint: 23479708

    I am rejecting this response because:

    Sincerely,

    ****** *******

    I sent a request about Bet **********! I dont want my request closed! As you can see BET Rivers is giving me the run around! The request was sent correctly. I just want my $400!

    Business Response

    Date: 06/18/2025

    Good morning Mr. ****************** has reviewed the rejection of the complaint. We are unable to assist with the complaint but have forwarded information to BetRivers to handle at the PA site. Please file complaint with PA BBB or contact BetRivers PA directly. This complaint is closed with LRCR. 

    Sincerely, 

  • Initial Complaint

    Date:12/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an account through the BetRivers app (Little River Casino) and deposited money into it ($100) then I won $16. So now my account has a total of $116. BetRivers is blocking wagering and withdrawals because they claim that they need to verify my account and refuse to provide an ETC while holding my money and Ive given them all of the documents theyve asked for. Its been a week now and they refuse to give me any updates and they wont allow me to withdraw my money. Ive maid several attempts to work with them but they refuse to help me. If there was an issue with my account why was I allowed to deposit money into it? Now Im unable to withdraw the same money I deposited because of their review process. This is robbery. I want my money back.

    Business Response

    Date: 12/16/2024

    We will communicate this complaint to ********* to investigate and resolve. We will consider this closed once BetRivers has contacted the guest and resolved the issue. 

    Thank you 

     

    Customer Answer

    Date: 12/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Ithiel Israel

  • Initial Complaint

    Date:04/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited money in this account to bet and they keep locking my account for no reason. I am unable to withdraw my money and close my account because of the super security. This is a hinderance more than being helpful. I want my money back $100 since I am unable to log into my account due to excessive locking out. This company is the worst and I do not recommend

    Business Response

    Date: 04/15/2024

    Please refer this complaint to VA as customer appears to be a VA resident. BetRivers MI does not handle other state BetRivers site complaints. This compliant is considered closed. 

     

  • Initial Complaint

    Date:03/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bet rivers took my deposit of $200, they would not let me gamble, then I requested the return of my $200, they denied me the return of $200

    Customer Answer

    Date: 03/21/2024

    Bet rivers did not resolve the issue, they froze my account and I was helpless, so I closed my account, most likely lost my deposit,  when I did closed my account,  they closed it, then they reopened without my permission and then they closed it again, not sure what the meaning was for all of that, thank you for listening 

    Business Response

    Date: 04/01/2024

    BetRivers investigated this situation and on 3/21/24 the account was closed per the customer's request and the $200 deposit was refunded using the original deposit method. This item is closed. 

    Customer Answer

    Date: 04/08/2024

    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID 21442150, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


    Regards,


    **** *******

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won ****** playing online with bet rivers from the beginning they gave me a hard time about paying me my money. It seemed like they did everything in their power not to pay me. First they tried to say I wasnt me and that my last name was my first name, I proved my identity. Then they closed my account and refused to explain why. told me they had to send me a check for my winnings. I won that money the beginning of sept they didnt cut me a check until oct I never received that check. I was made to wait weeks before they would cut me another one. They finally cut me another check on November 27th. I couldnt find anyone to cash the check because it was an out of state check and no one could verify the funds. I contacted bet rivers and asked if they could please give me a number so the funds could be verified. They refused to give me a phone number and told me to take the check to check n go I did that and check n go needed to verify the funds My wife and I took the check to our bank they wanted to verify the funds but we didnt have a way so they put a 10 day hold on the check. Today should have been the day the hold was up but we received a phone **** from our bank yesterday and the check has bounced. I contacted bet rivers and the place that wrote the check interchecks. Interchecks said it was bet rivers who would have put a stop payment on the check and to contact them. When I called bet rivers yesterday the guy acted like he was helping me and he said someone from the team would be contacting me and he hung up on me. I was never contacted by anyone. I called this morning spoke to someone named ****** again she had no explanation for me and told me someone from the team would be contacting me. I explained I can not accept another check from bet rivers and asked if my nsf would be paid she told me no it would not be. Now mg bank thinks Im trying to cash fraudulent checks. Bet rivers is refusing to help me and keeps lying to me.

    Business Response

    Date: 01/03/2024

    **************** contacted ********* directly about receiving the withdrawal. RSI mailed **************** a check following the inquiry BetRivers and **** consider this complaint closed.

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using BetRivers online casino for well over a year now and have deposited so much money it honestly is ridiculous. In June, I got on my account and tried to deposit when I did i realized i didnt have the option to use my debit or credit card. When contacting support they said that it is routine that they do that and they would put in a request for the payments team to look at my account and to use the other options.. well I cant use the other options either, weird huh? Here we are months later and still cant deposit and no one will help me. For having spent over ****** on here I would think I could get treated better.

    Business Response

    Date: 11/10/2023

    **** ** BetRivers only addresses complaints for ******** BetRivers guests. This individual is a ** resident therefore, **** BetRivers cannot assist in addressing the complaint. I have referred this to RSI BetRivers. This complaint is closed on ** BetRivers side. 

    Customer Answer

    Date: 11/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opened account and made deposit on 8-5-2023.Made bets until 8-22-2023 when account was frozen and requested documents.Sent documents in and they were approved 9-10-2023 Waited weeks for them to escalate my account to be unfroze even after documents were accepted.Decided I was done waiting and on 10-6-2023 went to withdraw my funds by going IN PERSON to Rivers location in ******** and was advised I have to wait 24 hours for withdraw approval and now the entire account is frozen/blocked and no access to MY FUNDS at all. Called and had to wait for a callback just for them to have no access to my information because its been flagged and to continue to wait for an email (as if I havent been doing that for over a month already?). So now my funds are just lost in their system. Great customer service

    Business Response

    Date: 10/11/2023

    Customer resides in ******** and will need to file complaint with BetRivers in this jurisdiction. BetRivers ******** is not responsible for other state complaints. **** considers this complaint closed. Thank you 

  • Initial Complaint

    Date:09/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won money play slots online now they won't pay. Keep asking me to do stuff and send stuff and I do and they keep asking for more.

    Business Response

    Date: 10/17/2023

    This complaint is not a ******** BetRivers customer and should be referred to PA, the state online gaming location for this customer. Please treat any other non-******** BetRivers customer complaints in this manner. 

    Thank you 

  • Initial Complaint

    Date:08/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an account and played the required amount to receive my welcome bonus. I then wanted to withdrawal money and BetRivers asked for documentation. I provided my drivers license, facial recognition, my husbands license, our credit card, photos, signed a waiver and the account is still locked down. They tell me the issue has been escalated and it is being reviewed by their Risk and ******************* and they can provide no further assistance. I have been waiting 6 days for an answer and get nothing. They owe me $725.

    Business Response

    Date: 08/25/2023

    **** has communicated with BetRivers and it was determined that the account would be closed. Funds in question were refunded. This complaint is closed. Thank you

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