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Business Profile

Tree Services

JBC Tree Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired the guy ***** **** (*****) to cut a tree hanging over an electrical line and clean up the yard from a previously fallen limb. He agreed to clean the yard, fix the broken fence and also cut the tree completely down. He came and started 7/4/25, cut half of the tree, tore down my fence promised to come back and finish the job and never returned. He refuses to return calls nor texts and has blocked my calls. We have a contract which he refuses to honor.

  • Initial Complaint

    Date:07/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 22, 2025 JBC Tree Services came to cut our trees. They looked at the three trees we have in our yard and determined they were all dying and becoming a hazard for our home. From the contract my ***** signed, it was stated that JBC Tree Services agrees to remove 3 large trees. Which are dying and threatening home. The agreed upon cost was $3,800 and on June 22, 2025 we put a deposit of $1,900. They only trimmed down some branches and called it a day. They said they were going to return the next day and never did. My fianc tried to get in contact with them and the few times he did they would say we will be there tomorrow then they did not answer. I called from my phone and they probably thought I was a new customer. Then I let them know they did not finish our house and we had a contract. They said they would come back on the weekend. They never showed up and didnt not reply back to my messages. Then I called from my mothers phone and they answered. They said they would get back to me and never did. I have tried to call them but no one would answer. It has been a month since the deposit was made and they never came back to finish the job. They left all of the debris here and left a pine tree unstable.

  • Initial Complaint

    Date:03/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/3/2023, I hired the contractor to remove and cut down tree branches around my house. Upon entering my backyard, the worker used a 65' boom truck and wasn't watching where he was going (could have been drinking) and hit the side of my house causing damages to my new roof, gutters, downsprout and now have a hole access to my attic inside the house. ***** the owner took accountability to fix and resolve the issue and it has been over 2 weeks now since my issue is not resolved. He has been promising on a good day when it doesn't snow and rain that my issue would be resolved and then I hear a new story of having someone who specializes in it to fix after 3pm but never showed. I paid $1200 for the services and the cost of my repairs to my roof may even be around the same amount. He dodges all my calls and I have everything on video. Please do not hire this man to do any services as you cannot trust him.

JBC Tree Service, LLC is NOT a BBB Accredited Business.

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