Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Foam Factory, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforFoam Factory, Inc.

            Producers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.78/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/3/2000

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Pillows, Mattress Toppers, Mattresses, Bedding, Couch Cushions, Sofa Cushions, Seat Cushions, Acoustic Foam, Soundproofing Foam, Pet Beds, Dog Beds, Cat Beds, Packaging Foam, Specialty Foam, Precision Waterjet, CNC and Die Cutting, Open-Cell Foam, Polyurethane Foam, Outdoor Foam, •Memory Foam, Anti-Static Foam, Filter Foam, Dunlop Latex Foam, Closed-Cell Foam, Polyethylene, Neoprene, Polystyrene, Rubber, Convoluted/Eggcrate Foam

            Business Details

            BBB File Opened:
            5/19/1999
            Years in Business:
            44
            Business Started:
            1/1/1980
            Business Started Locally:
            1/1/1980
            Business Incorporated:
            1/1/1980
            Accredited Since:
            3/3/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Foam Factory Inc
            Business Management
            • Ms. Sicilia Badalamenti, Vice President
            Additional Contact Information

            Fax Numbers

            • (586) 627-5830
              Primary Fax

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/16/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            If I could give the Foam Factory zero stars I would! Avoid this company like the plague, they have the worst customer service that I have ever had the displeasure of dealing with. I ordered ******* replacements and was very excited to give our old couch new life. I was some-what nervous about picking the right option for both the back cushions as well as the seat. The website has detailed instructions on how to acquire the measurements from your couch covers. I called The Foam Factory on October 26 to verify the instructions of their website and spoke to a woman name **** who informed me not to follow the recommendations on their website and also suggested the back cushion foam to us. From this point on it was a total nightmare. The company looses our package or rather ***** looses our package. We originally ordered theses foam cushions in October and received them after thanksgiving. At no point did we receive an apology from the company. Once the cushions finally arrived, we waited the advised 48 hours for them to come back to shape. I only then realized that not only are the all the cushions short in both depth and length but the back cushions are made out of an incredibly flimsy material that will not support anyone's weight. My wife spoke with ********, *********, *******, and finally a manager named ****. They were all rude as well as condescending and their suggestion after spending eight hundred dollars on foam was for us to go and buy some Dacron to make up the difference in the cushions. This is an unacceptable reply. I consider my self a regular consumer and I have never in my life experienced such poorly run company. I would like a refund of the unusable back cushions totaling in an amount of ******.
            Read More

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathryn C

            10/30/2023

            Fantastic product from a great company. This is my 2nd purchase from Foam Factory. I am 100% satisfied with the product, customer service, and constant communication!

            Local BBB

            BBB of Detroit & Eastern Michigan

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.