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Business Profile

Motels

Clarion Hotel Beachfront

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked 2 rooms at this hotel and found multiple health concerns. The pool has stagnant water, the jacuzzi tub is dirty with algae and scum. Neither the pool or Jacuzzi have any of the required chemicals to maintain the *** The toilet in the pool room is loose and coming off the floor.

    Business Response

    Date: 10/21/2024

    I apologize for the dissatisfaction associated with your
    stay at the Clarion Hotel Beachfront in Mackinaw City, MI. It is our goal to
    provide each guest with the most accommodative experience possible. When you
    notified the front desk of the hotel about the issue with the pool area, they
    did inform the maintenance staff immediately. 
    At that time the maintenance staff rectified any issues, and the front
    desk informed you of the free access to the multiple pools and waterparks every
    guest receives when they stay with our property.  There are 2 different pools and splash park
    all within 300ft of the Clarion Pool.  At
    that time, you stated that you did not want to go any other pool.  Again, we are sorry for your dissatisfaction, but
    you were provided with multiple solutions. 
    I hope you accept this resolution so we may provide you with an exceptional stay in the future.

  • Initial Complaint

    Date:08/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20498672

    I am rejecting this response because:

    Sincerely,

    ******************* not try to find a more suitable solution for me. I felt bullied throughout the 2 1/2 hour process. Ive stayed at the Clarion before and really liked it. I do believe I deserve a two night stay due to the time and effort I put in trying to get the information and all along. She knew all she had to do is cancel it and have me put a new request in for the reservation.

    Business Response

    Date: 09/12/2023

    I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.  When you booked your reservation through the 3rd party site you chose the option to pay directly to the property.  When paying directly at the property, it is our responsibility to make sure you have a valid card that matches the id to the person trying to use the card.  This is the requirement we have by the credit card companies to accept credit cards.  There is a lot of fraud in this world, and we all must do our part to make sure it is not happening.  Our credit card processor will not accept a signature on a card that is not present to enter our credit card machine.  Again, I am sorry, but we cannot accept a credit card that is not present and that does not match the id of the person trying to use it.

Clarion Hotel Beachfront is NOT a BBB Accredited Business.

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