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Business Profile

Window Installation

All-Weather Seal of West Michigan, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for All-Weather Seal of West Michigan, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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All-Weather Seal of West Michigan, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The *** knocked on my door offering to sell me home improvement items. I decided some new windows would be nice. We walked around the house and he wrote what I wanted so I wrote him a check for $100. They said up to 26 weeks for it to get done. At 26 weeks, they said the loan went through, the windows were being made (even though no one came to measure after he initially measured). He asked if they could go ahead and get the money. When I said no the finance company denied the loan stating my credit is poor. (Im approved after that to refi the home). Then they called and asked if I had 15k to send them. Again, I declined. I am not paying for product or services that I do not receive. As of yet, they have not issued a refund for my $100 deposit. Also, they spelled my name wrong.

      Business Response

      Date: 10/16/2024

      After looking into this matter further, we saw that it's being dealt with on the back end of our business in our financing department. The customer has been contacted with further details and to answer any questions or concerns. This matter is getting resolved.

    • Initial Complaint

      Date:11/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The sales Representative for All Weather Seal, ***********************, agreed to replace my Sliding Glass Door in the Dining room only if I ordered an additional bank of windows. I agreed to having ****************** in my living room replaced with a single pane rather than 3 windows as it is currently styled. After her sales call I had a visit from another employee at All Weather Seal to remeasure the windows. Suddenly the contact was changed to a smaller size sliding door and 1/3 of the living room picture window being replaced. It has been six months since I placed the order, the installation crew arrived at 3:00 p.m. on 12/15/22 and told me the wrong size windows were ordered. Then the installation Manager ********************* said **** changed my order because it cost less money. I asked for the correct size to be ordered or a refund on my down payment. I heard nothing and sent them a Demand Letter. They have now hired a Negotiator, *********************** from the ********* area to work on their behalf. He is asking why I want my deposit back. I have been mislead and discriminated by this Sales **** *********************** due to my age and for racial remarks she made comparing me to her Mother not having a nice house like mine because she is Native American. I am also handicapped with severe scoliosis and have a hip replacement. **** forced me to sit in a straight backed chair for 3 hours to hear about her poor Native American Mother. I tried to defend myself telling her I worked for 43 years. I told her an hour into the presentation I was ready to order and pay for the windows. She just kept on with her sales pitch, it was cruel. *************************** licence number is **********. Next, I am going to file a complaint against her with the Michigan Construction and Licensing in *******. She is trying to charge me over $9,000 for a 5 ft. Patio Door and a 26" window. There are no timestamps on the photo's she provided on the contact. My initials on the signature line look like they were forged after she left my house. The installation department, ********************* said I should take the 5 foot slider anyway and they could slap some 2 x 4's in the one foot gap to fill in the extra space. I don't want to accept that, it will look terrible. The Area on Aging advised me to file a complaint with the BBB and get advise from Legal Aid of West Michigan.

      Business Response

      Date: 12/07/2022

      ***********


      As previously discussed, you applied for credit with AWSWM, you were denied by our financial institutions. We NEVER got a check or cashed a check from you. You made a check out to a different company and now youd like us to solve your problems. You made a transaction with a completely different company. While I have sympathy for your situation - this certainly is not our responsibility. If we had a person employed that did something on the side with youthat we have ZERO knowledge of until you call us, how can we be made to blame and now a complaint with the BBB- when weve tried to help you and have done nothing wrong.

      Thats similar to if I went to a nice car dealership and decide that the price is too high. Then later on seeing their employee somewhere else and buying a completely different type of car. If it were to break down- I should complain about the dealership, that I decided I didnt want to buy from. 


      ***************************
      All-Weather Seal of WM

      Business Response

      Date: 12/08/2022

      ******,


      You have continuously bullied, lied and have made racial/negative remarks about our representative **** over and over again. The contract was emailed over to you. The contract that YOU signed and initialed in several spots when our rep **** was in your house - all of our contracts/documents are done electronically for this very reason. You repetitively have done nothing but harass and make up lies. Additionally, in this complaint you mentioned how you are an elderly, disabled woman but in your ongoing rants to me you tell me you're a professional woman, who has built homes and been in charge of large building projects.  
      You have costs us hundreds of dollars beyond what was costed out for your project and now you are making a baseless, false lie. 

    All-Weather Seal of West Michigan, Inc. is BBB Accredited.

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