We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

MI Hometown Furnishings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Mi Hometown regarding the lack of support from our couch seat cushions. We purchased an extended warranty for this concern when we purchased this couch in 2019 This is the email from 2/6/24:Mi Hometown: Upon looking into your account, I found that you have already used your warranty on this piece back in 2021. From what I can see in the pictures provided, additional filler should rectify your request. *****: So what youre telling me is that this 5 year extended warranty is for a one time use only? Thats not the understanding that we got from the sales person when the couch was sold to us. Interesting to me what people will say to sell something and then find out that its hogwash. In 2021 when we requested the replacement cushions we only received two cushions, we never received that third cushion. We even went to the store located in ****** ** and informed the manager that we only received two cushions. He assured us that he would follow up on the matter and would get back to us and never did. We called several times to no avail. On top of that, it took forever to get those replacement cushions. He, the manager, stated that there were issues due to COVID such as supply chain and manpower. Therefore you guys still owe us one of those 3 replacement cushions. I think this is bogus and unethical. I will definitely reach out to social media to let them know what type of service this company provides. I will also contact the BBB in regard to this matter. We spent thousands of dollars for this couch and an extended warranty, and I expect you guys to do your part. I am extremely unhappy about this! If we would have known this was a one time extended warranty we would have never purchased it. At the very least, I expect you to replace the one cushion that we never received. Actually for the hassle of this entire ordeal you really need to send all three of the cushions.

MI Hometown Furnishings is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.