ComplaintsforAmerican Cooler Technologies Corp.
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Complaint Details
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Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a walk in freezer from American Cooler Technologies on Aug. 4, 2021, I had to pay 1/2 the balance when I ordered the freezer, and on Nov.13, 2021, I had to pay the other 1/2 before they shipped it. The condensing unit from Heat Craft Refrigeration products is what I have the issue with. I had ********************** come in to set the freezer up and to do the hook *** required to get it up and running for me, only to find the condensing unit would not run. ******* was back and forth on the phone with Heat Craft to try and trouble shoot which part was faulty. Heat Craft would not send all the parts they thought it could be at one time, like ******* wanted them to do. Instead ******* would have to pay for a part, try it, only to find it wasn't the part that was bad. So every time ****** had to come up and try another part, we was charge a service fee. What should have been a 1 day set up and hook up turned into 3 weeks. 3 parts was faulty on the condensing unit. I have tried to talk to ******************* from American Cooler and *********************** Heat Craft Rep. I have called and left messages to both only to not get a return phone call. I don't feel I should have to pay for the extra charges of $1309.96 incurred because I was sold faulty equipment. If any questions you can call ******************************* at *****************. ************ *********************** *********************************************. He is the person who worked on setting the freezer up. Info for American Cooler Tech: ******************* ************ ************************************************ ********************************************************* Heat Craft Refrigeration: *********************** ************ office/************ cell# no e-mail info. ************************************************************************Business response
05/17/2022
**************,
Thank you for communicating this issue with us. We apologize for the inconvenience this has caused. We are in the process of issuing a refund for the work/part costs that were incurred because of this equipment issue. We strive to make a great product and a great experience for our valued customers.
Please contact us with any further questions or concerns.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.