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          Find a Location

          Jackson National Life Insurance Company has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileJackson National Life Insurance Company

            Insurance Services Office
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Corporate Way

            Lansing, MI 48951-1001

            Visit Website
            (800) 565-9044

            Customer Reviews

            1.07/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            44 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 62

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Jackson National Life Insurance Company has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Corporate Way, Lansing, MI 48951-1001
              BBB File Opened:
              10/1/1961
              Years in Business:
              62
              Business Started:
              6/19/1961
              Alternate Business Name
              • Jackson National Life
              Additional Contact Information

              Fax Numbers

              • (517) 706-5526
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/12/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              We invested ****** dollars on an annuity that matured after 10 years in January, we collected ****** dollars from them and now they are telling us that they made a mistake to send us that money and that they want their money back or else they would send a collector. We first got a phone call and yesterday we got a registered mail telling us that they made a mistake. I think we are being conned, we are two elderly people that worked very hard for our money and we think that somebody wants to take advantage of. We will appreciate any help.
              Read More
              Read 43 More Complaints

              Customer Reviews

              43 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mark M

              04/01/2024

              I am the *** and Fiduciary for my sister-in-law. I hold Federal and NC State licenses, and I am author of ***-FAA CT91-21, and 4 US Patents. In the past 50 years I have never seen such total disregard for respect of the dying. This stupid ignorant company expects my sister-in-laws signature, on her death bed, to match the initial policy signature in order to change beneficiary from her dead parents to her desired living beneficiary. This company is a joke. Their telephone AI is dumb, their inability to answer a simple direct question to a legally certified *** (Statutory and Durable ***) is demonstration of some kind of coverup. I am fully expecting this organization to find a way to keep all monies after my sister-in-laws death.

              Jackson National Life Insurance Company Response

              04/02/2024

              Thank you for contacting us. Jackson is committed to providing the best possible customer service to its policyholders. We will contact the consumer directly to address their concerns, and inform them that they may share the response with you at their discretion.
              Read 42 More Customer Reviews

              Local BBB

              BBB of Detroit & Eastern Michigan

              More Info on Local BBB

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