Reviews

This profile includes reviews for Woodland Creek Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Woodland Creek Furniture

  546 M 72 SE Kalkaska, MI 49646-9417

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  Woodland Creek Furniture

  4290 US 31 N Traverse City, MI 49686-3761

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  Woodland Creek Furniture

  4444 US 31 N Traverse City, MI 49686-3761

Review Details

• Review fromMelissa B

  Date: 07/15/2025

  1 star
  Misleading - Not Made in Use. We purchased a bed from this company because we wanted to support USA companies. The product arrived to very large crate. Once unpackaged, the boxes say made in *********. False advertising on their website

  Woodland Creek Furniture

  Date: 07/16/2025

  Our website states that we offer American made furniture, which is the truth. We also offer a variety of furniture made in other parts of the world. When shopping on our website, American made products will have an American flag on the product page. It also states, "Made In USA". If one doesn't see the flag, that means it's an overseas product. The client could have asked, if she was unsure.

• Review fromdavid b

  Date: 08/26/2024

  1 star
  This company was paid in full 9000.00 for an order of furniture. They misrepresented when the order would be shipped. They lied about the order being shipped when it was never shipped. After I Complained all the way up to the Owner Robert E they cancelled the order and refused to ship it out. They caused a huge delay in my project as I trusted and relied on their word. This company is the worse experience I have even had. I paid in full abd they refuse after 2 months to honor their agreement to deliver the furniture.

  Woodland Creek Furniture

  Date: 08/27/2024

  The client was promised that his order would ship out on Friday 08/23.   The order had an estimated completion date of 08/05, with 15 business days for shipping, it was right on track.  It was indeed picked up by FedEx Freight from our shipping warehouse.  Due to an error in FedEx's system, they used an old tracking number which was provided to the client.  Our shipping manager did reach out to them to get the new tracking information, but it was not yet readily available.  The client was even advised that he could reach out to the terminal manager named Chris, since he didn't believe that his order had been picked up.  He then became very combative, yelled at me and called me names.  This was not the first time that he conducted himself in that manner.  I then made the decision to cancel his order and have the furniture shipped back to our shipping warehouse.  The client was issued a full refund.  Had he been polite and willing to work with us, his order would probably be delivered this week.  He had no intention of wanting to work with us, but instead speak poorly about our company, call myself, my staff and more recently the owner of our company names.  He was advised that it was best for both parties to go our separate ways.  The client does not have our furniture, and we don't have his money.  Our business is done.  

• Review fromJeff H

  Date: 11/08/2023

  2 stars
  This compliant is about how the product is delivered I Ordered 6 leather chairs. When I called, I was told by the customer service mgr. who took my order that I qualified for free shipping. When the items arrived by Fed Ex and not a freight truck the driver dropped a 5-foot x 5-foot x 3-foot wooden crate at the entrance to my house and walked away without having inspected them or getting a signature. So, what you need to know when ordering from this company is you are responsible for using a crowbar and hammer to open the create and then disposing it. The hauling the furniture in and if there’s a problem well, I don’t know how they would handle it but given my experience I can’t say I feel confident. After explaining that I never had furniture delivered where they would just leave a crate and you couldn’t inspect the merchandise. In fact, the customer service mgr. said: “ Per our shipping manager, FedEx actually performed a threshold delivery for you. You chose our free shipping option and would’ve been responsible for unloading the furniture. Instead, the driver unloaded for you.” I guess he wanted a 73-year-old to jump up on the Fed EX truck and unload it? And did they think Fed ex would allow that?

  Woodland Creek Furniture

  Date: 11/09/2023

  our shipping info is explained on the website. We also send an email after every order with this info: Thank you for your order! Please see some very important information regarding your order below. Should you have any questions or concerns, please contact us at 866-329-9060. This sales order is sent to our craftsman to create your new furniture or accessories. Please take a moment to double check and confirm that the sales order is complete, correct, and includes all items, finishes, custom specifications, special notes, correct addresses, etc. If there are any discrepancies with what you are expecting inform us immediately. Change order fee: Clients have up to 48 business hours, from the time of receiving this email, to submit any change order requirements. An additional 5% change order fee will be applied after the 48 hours has elapsed. You have chosen Free Standard Curbside Delivery WITHOUT a Liftgate as your shipping option. As a result, your order will arrive via a freight carrier. Please expect your order to arrive to your delivery destination via tractor/trailer (18-wheeler). With this shipping method, you will be responsible for unloading your order from the back of the freight carrier’s truck. For more information on our shipping options please go to https://logfurnitureplace.com/shipping. It is important that you choose the best shipping option for yourself, your residence, and your order. Your shipping method can be changed by calling the number above or send an email to [email protected]. Please note, once your order has shipped, you will be responsible for any reconsignment fees, delivery attempt charges, storage fees, and/or upgraded shipping charges. You will be billed directly for any of the above if they apply. We want to ensure your order flows smoothly. Please let us know if you have any questions. Thank you, we appreciate your trust in us. Thank you Sales Team and in another email to Jeff: Jeff, I have explained your delivery method to you several times now. I’m sorry that you are not quite understanding the delivery policies set by the freight companies. FedEx did NOT perform the delivery set by us. If they did, your order would’ve been delivered on an 18 wheeler curbside at the end of your driveway. You would have been responsible for unloading the crate from the truck. That is the policy for our “free shipping” option. Instead, the driver unloaded the crate for you and put it at the end of your steps. You can find this all over our website. You were also emailed a link after you order was placed, explaining how your order would ship. This way, you can change your shipping option if necessary. I’ve attached the email you were sent. Again, I’m sorry the delivery wasn’t up to your standards. We certainly had alternative options. We would’ve been happy to discuss them with you, had you called in. We look forward to your reviews and will answer them accordingly. Thank you, Chase So **** orders over the phone, is told the shipping options and chooses the free shipping method after the explanation of what it is. He also gets the shipping information email. At this point everyone can see that he should know what to expect. His delivery comes and he gets a service that is normally a few hundred dollars of an upgrade and instead of being grateful at being fully informed and getting a huge upgraded service for free.... he's complaining.

• Review fromGreg S

  Date: 09/12/2023

  1 star
  I will echo the other reviews here. Do not do business with Woodland Creed Furniture. My personal experience: We ordered a dining table, coffee table, and end table on 3/23/2023 and paid in full at the time of purchase. The estimated lead time on each item was ***** weeks. I phoned them in May inquiring about an update. I was given an estimated completion of 6/28/2023 with an additional crating and shipping time of ***** days. This window came and went with zero correspondence from Woodland Creek, and I inquired again about an update in the third week of July. I was told that the coffee table and end table were finished, but there was an issue during the quality check of the dining room table and that it had to be sent back to the builder to fix an epoxy issue. I received no update or correspondence at all and reached back out to them on 8/7/2023. I was told and I quote "Your order will be completed tomorrow and will ship in **** business days." After receiving zero correspondence, updates, shipping notifications, etc. again, I contacted them again on 8/21/2023. I was told that the same defect was found during the quality check and that in addition that, the table top had warped, quote, "into the shape of a taco" and that a new table top would have to be made with an estimated lead time of three weeks. I was offered a discount of $360. I was not satisfied with this and the discount offer was increased to $540.After discussing this with my wife, I canceled the entire order. Then received a phone call from a warehouse manager apologizing. He offered me free white glove delivery, and the $540 discount, and guaranteed that it would ship the following Friday if I kept the order. We accepted the offer and waited. Friday came and went and I contacted them today for an update. I was informed that the entire order was canceled, with no explanation why, and no one had contacted me to tell me this.Do not trust this company, buy furniture elsewhere.

  Woodland Creek Furniture

  Date: 09/13/2023

  We sincerely apologize for the frustrating experience you've had with Woodland Creek Furniture. We understand that your journey with us has been far from satisfactory, and we want to acknowledge our mistakes. Your feedback is invaluable in helping us improve our services, and we are committed to making the necessary changes to ensure a smoother and more transparent customer experience. First and foremost, we deeply regret the lack of communication and the extended delays you faced during the order process. This is not the level of service we aspire to provide, and we take full responsibility for the inconveniences you endured. In response to your concerns, we are implementing a more robust communication system that includes regular updates on the status of orders. Our aim is to ensure that you and all our valued customers have a seamless and stress-free experience when shopping with us, receiving products that are rusticly perfect and will last a lifetime. Regarding the involvement of our warehouse manager, we have restructured our internal processes to prevent such situations from happening again. Communication will be done with our customer service manager only from now on, as he/she is focused daily on any issues that have arisen and can communicate with everyone more effectively. Our priority is to ensure that orders are handled efficiently and with the utmost care, and we are committed to delivering on our promises. We understand that the cancelation came as a surprise to you due to the lack of communication on this end. In hindsight your completed pieces should have been offered to ship out separately from the piece that was not passing quality control. With the option to keep or cancel that one item. Your satisfaction is of utmost importance to us, and we want to extend our sincerest apologies for the inconvenience caused of ordering in March and then finding out this way that that wait was for nothing. If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services. Sincerely, Customer Service Woodland Creek Furniture

• Review fromJohanna

  Date: 10/28/2022

  4 stars
  Did they take 7 months to deliver furniture that they said they would deliver in 3? Yes. Did they communicate with me throughout the entire process and try everything in their power to help our situation? Also yes. We finally got our furniture that we ordered in March this week and honestly, it's even better than expected. The quality is amazing and the pieces are incredibly beautiful!If you have patience and understanding, this furniture is well worth the wait! The customer service we received from the ******** location was fantastic.