Business ProfileforMaple Hill Auto Group

I had an oil change done on 9/15/23. I purchased the car from them on 10/25/19, and was told by sales during the price negotiations that oil changes were $39.95 for the life of the car. I took my car back to them for oil changes 8 times and was only charged the proper $39.95 the first time. Every subsequent time, I had to correct them on the price. They would look at my records and apologize for the confusion and correct it to the $39.95.I took my car back on 9/15/23 and was told that the oil change costs $53.95. I corrected him and said it was $39.95. He disagreed and looked through my old invoices that were never corrected to the right price. I showed him my credit card statement for the last oil change and it showed I paid $39.95. He wanted to see my other statements to look for additional charges. Then he just told me that I should never have gotten oil changes for $39.95. I said again that I have always paid that for my oil changes and I was told by sales when I bought the car that oil changes were $39.95, and that was a big part of the reason I bought the car from them. He said there was nothing he could do and the oil change was $53.95. I had them do the oil change because I had already driven 2.5 hours to get there to have them do the oil change, which I was told on the phone while scheduling the appointment that it would be the same price as last time, and was charged $53.95.I am very dissatisfied with Maple ********** *************** It feels like a bait and switch because on top of them going back on telling me that oil changes were $39.95 for life, they also said that the $39.95 oil change was conventional oil only. There is no factory approved conventional oil for my car. A big reason I take it to the dealer is to make sure the factory approved oil is used in the car. Then they allude to the fact that there is a chance that I have been getting unapproved oil for my vehicle based on the price I have been paying.