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Complaint Details
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Initial Complaint
06/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an auto loan through Kalsee Credit Union and since the 7/16/2020 they have taken the auto payment out twice back to back leaving my bank accout at a negative every time. I have not authorized one payment let alone two payments being taken out. Some months only one payment was taken out due to the fact that my previous bank stopped transactions that would put me in a negative balance. And they do not take the payment out until anywhere between 7pm-9pm when I can't contact them until the next morning when it is pending on my account. I have contacted them and they have said that they do not see my authorization to have a reoccurring payment. Which I indeed have not selected a reoccurring payment, I haven't had this problem until I started paying online due to working further away than I did when I would go into the branch to pay before work. And during Covid when the banks were limited.
Business response
06/21/2022
We have attempted contact with our member to resolve this issue. I am sorry that there was misunderstanding or miscommunication in this problem that appears on our member loan account.
To date we have received 1 duplicate payment and anticipate possibly the next will post to the loan in the next day to two. We have refunded the first payment from 5/18 and we will refund the second payment in June as soon as it is received.
I apologize that this was not taken care of when the scheduled payments were deleted but we will resolve and your payments will be credited back to the account from which the funds were withdrawn. Any further questions concerning this issue please feel free to contact ************************* at ************ for further assistance
Initial Complaint
08/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Made a formal complaint about fraud on my **** debit card with branch manager at end of May. Card was canceled and new one issued. Bank supposed to be investing case. No action. Called bank. Said they were sending paperwork to us. Never received. Called again. No action. Finally able to get ahold of Fraud Managent. Gave details again over phone. 30 days later received paperwork in mail. Signed and returned. Went into bank 30 days later. Asked for information. Bank closed out account. Taking out additional overdraft fees Can't get any information regarding case. Bank tells me to call Fraud Management, Fraud Management tells me to talk to bank. Only money in the account was monthly's Michigan disability checks and stimulus money. Most taken through fraud and bank overdraft fees. Need information and no one will help meBusiness response
08/23/2021
Business Response /* (1000, 5, 2021/08/23) */ Thank for the inquiry. After speaking with our member to find out the root of the problem, we have investigated the chargeback issue on fraudulent card charges. Chargeback credits have been given. A mutual resolution has been reached
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.