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Business Profile

Credit Union

KALSEE Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for KALSEE Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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KALSEE Credit Union has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We financed a new truck through them 2 years ago. (Picked by the dealership) we went into the branch right after purchasing to setup the loan payments. This is our second vehicle we've financed through them. First one we setup a savings account and were able to deposit our payment in local credit unions atm. 5 years of payments with zero issues and payed off. New truck we were just given a hand written account card and told we could go inside any credit union to make payments. Ive been doing the for better part of 2 years. Now local credit union isn't accepting payments for them anymore. Made another trip to kalsee to setup savings account to make payment though atm as advised from honor credit union. Kalsee teller told us thats not possible to get atm card anymore. So our only option is to drive 30 minutes every month to make payments in person. I dont have the time free during the day to drive the extra 30 mins there, wait in line and drive back. Not to mention the tellers have been totally incapable of accepting a cash payment any time *** tried to make a payment there.

      Business Response

      Date: 07/01/2025

      Hello *****. We apologize for the inconvenience you are experiencing with being able to make your auto loan payment. Someone from our ************** team will be reaching out to you to review other options for you to make your payments without having to drive!

    KALSEE Credit Union is BBB Accredited.

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