Reviews
Customer Review Ratings
Average of 184 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromChris E
Date: 07/21/2025
1 starTerrible. Tried to open 1 claim and was fought all year. I was told by 2 people at their company that the issue was covered. Then later I was told it was not covered. Never got a straight answer out of them once, and they ignored my claim, despite constantly following up, until my coverage was up. Complete waste of money. DO NOT USE THIS COMPANY.
America's Preferred Home Warranty, Inc.
Date: 07/22/2025
Hello ****, Thank you for taking the time to share your feedback. Our warranty contract provides assistance for specific breakdowns due to normal wear and tear. However, it does not cover everything, nor does it guarantee full reimbursement in all cases. I’ve reviewed your plumbing claims. On January 3, 2025, we informed you that we couldn’t assist with the main water shutoff valve inside the home, as it was not functioning properly at the time your warranty began. We also discussed the approved amount for the repair/replacement of the streetside water shutoff valve and requested that you call us after the work was completed so we could issue payment directly to your contractor. Unfortunately, we never received that call. Additionally, the freeze kit is not covered under your plan, and per the terms of the contract, we will not pay for any additional costs or related expenses which may be required to complete repairs Once the approved repair is completed, please contact us so we can proceed with reimbursement or direct payment to your contractor. We are 100% transparent about our coverage. We invite you to review what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-conditions). Respectfully, Customer Care TeamReview fromAndrew S
Date: 07/21/2025
1 starThe compressor on my HVAC failed and **** denied my claim to pay for the labor to fix it.America's Preferred Home Warranty, Inc.
Date: 07/22/2025
Hello *****, Thank you for sharing your feedback. Our home warranty coverage is designed to assist with the breakdown of specific systems and appliances due to normal wear and tear. However, it doesn't cover all items or necessarily the full cost of repair or replacement. In cases where a manufacturer’s warranty is still active, such as with your heat pump, we’re unable to process the claim under our plan. Our home warranty plans are designed to offer protection for a wide range of systems and appliances throughout your home. We encourage you to review your coverage details (https://bit.ly/2WwrHqZ) to better understand what is and isn’t included. Respectfully, Customer Care TeamReview fromDeborah S
Date: 07/18/2025
5 starsI loved having this warranty as a first time home owner. They were very nice people to work with. ******* was the best!!! She handled my claims quickly and was very pleasant.America's Preferred Home Warranty, Inc.
Date: 07/21/2025
Hello ***, Thank you so much for sharing your experience! We’re truly honored to have supported you as a first-time homeowner. It's such an exciting and important milestone. It means a lot to know that our team made the process smooth and positive for you. We’re especially glad to hear Kristin stood out with her prompt and pleasant service. She’s a valued member of our team, and we’ll be sure to pass along your kind words. Thanks again for choosing us! Respectfully, Customer Care TeamReview fromDylan D
Date: 07/17/2025
5 starsI can't say enough about ******** *. She was extremely helpful and caring in helping me navigate what the best course of action was to do about the companies policies. Now personally I may have plenty of issues with the company and their policies but I can't say enough good words about the time and attention that ******** *. put towards my case. If they know what they're doing then she'd get promoted to a management role in the company! Soon!America's Preferred Home Warranty, Inc.
Date: 07/21/2025
Hello ****, Thank you so much for your honest feedback. We’re truly grateful for your kind words about Jennifer. Her dedication, care, and attention to detail are exactly what we aim for in every customer interaction. We’re proud to have her on our team and will definitely make sure your praise is shared with her and our leadership. Respectfully, Customer Care TeamReview fromLakeith J
Date: 07/15/2025
5 stars**** *. was AMAZING! She gave me all the time I needed. She helped us with multiple claims and she was one of the kindest people I have ever spoken too over the phone. Forever.America's Preferred Home Warranty, Inc.
Date: 07/16/2025
Hello ******, Thank you for the wonderful feedback! We’re thrilled to hear that Kara provided you with the time, care, and support you needed. Especially across multiple claims. Her dedication and kindness truly make a difference, and we’re proud to have her on our team. Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7). Respectfully, Customer Care TeamReview fromJeff M
Date: 07/15/2025
1 starIt's always an excuse with these people. Don't waste your money. They deny payment, nickle and dime repairs, and leave you with a bad taste in your mouth when the repair cost is $975. Their reimbursement amount $85. Crooks, like any other insurance agency.America's Preferred Home Warranty, Inc.
Date: 07/17/2025
Hello ***, Thank you for taking the time to leave us a review. Our home warranty is designed to provide coverage for the breakdown of specific systems and appliances due to normal wear and tear, but it does not extend to all items or cover every cost involved in a repair or replacement. Upon reviewing your claim, we did cover the cost of the replacement of the Schrader valve as well as the service call fee. The remaining charges were for items not listed under your warranty coverage. Our home warranty plans are designed to offer protection for a wide range of systems and appliances throughout your home. We encourage you to review your coverage details here (https://bit.ly/2WwrHqZ) to better understand what is and isn’t included. Respectfully, Customer Care TeamReview fromDAVID W
Date: 07/09/2025
1 starThis company that i was referred to by my real-estate agent. Was unbelievable in what I was offered my furnace stopped working after three months of moving in. I had it inspected prior to closing and was told it had issues but could get 1 to 2 years before it would need to be replaced. Had two companies to give me estimates both came in around $13,000. Both companies said and told America's Preferred that this cannot be repaired and needs to be totally replaced. We'll America's Preferred gave me $745.00 toward the $13,000 what a joke and a insult.America's Preferred Home Warranty, Inc.
Date: 07/14/2025
Hello *****, Thank you for speaking with me today. I’m glad we had the opportunity to review your claim and were able to increase the assistance offered for the replacement of your furnace. Based on the average life expectancy of your older Carrier unit, we felt it was appropriate to adjust the support accordingly. We strive to be transparent about our coverage. You can learn more about what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-conditions). Should you have any questions, our Customer Service Team is always available at 800.648.5006. Respectfully, Customer Care TeamReview fromKimberly S
Date: 06/18/2025
1 starScam, I would avoid. Sump pump went out, water flooded into my home. Had a contractor out and called to start the claim. Original claim was denied because there was rain water in the pit of the sump pump ????. Keep in mind, I was not requesting coverage for water damage just the pump. Called again, after service was completed and paid out of pocket because I got to thinking, wtf, thats the pumps purpose. So, they decided they would revisit the claim. Attempted to call the contractor to get a detailed determination of the failure. Of course they wont call back, they got their money. I dont blame them. So, I emailed the paperwork with the details I received from the contractor. They said it wasnt readable. So I said, the contractor never did determinate the issue, but suspected the unit was old. Claim denied as there has to be a cause of failure determined. Just kept finding ways to deny my claim. Ive decided to drop them. Normally dont leave reviews, but I want to help others to avoid this company.America's Preferred Home Warranty, Inc.
Date: 06/19/2025
Hello ***, It was a pleasure to speak with you today. I’m glad we had the opportunity to review your sump pump claim and make an approval to assist with the replacement of unit. If you have any additional questions about your warranty or need further assistance, please don’t hesitate to reach out at 800-648-5006. Our Customer Service Team is always here to help. Best regards, Customer Care TeamReview fromHunter V
Date: 06/16/2025
1 starConsumers BEWARE!!! I wish I could leave a review for less than 1 star. This company will go out of their way to try and not pay for necessary repairs. Bought a house 8 months ago, got the APHW warranty, now my AC system is completely shot, looking at a $12,000+ bill, and APHW has offered to cover close to $1,700... The main failure part is one of the parts covered in their warranty, but due to that part failure, the system became saturated and is now blowing mold through our entire house... So they will cover the part replacement, but not cover the damage done by the failed part? Supposedly it is up to APHW discretion as to how much they offer depending on the life of the system? That makes total sense. Spoken with representative and supervisor, and both were little to no help. When asked what the purpose of purchasing their warranty if they are not going to cover the cost is, neither of them could give an answer, but instead directed me to read the special conditions of the contract. What a joke.America's Preferred Home Warranty, Inc.
Date: 06/18/2025
Hello *****, Thank you for taking the time to leave a comment. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Approval amounts for Covered Items more than one (1) year beyond the manufacturer’s life expectancy, or the industry standard life expectancy are subject to limits as stated in the Limitations of Coverage section of the warranty contract. We are 100% transparent about our coverage, and we encourage you to learn more about what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-conditions). Should you have any questions, our Customer Service Team is available 24/7/365 at 800.648.5006. Respectfully, Customer Care TeamReview fromAlysse R
Date: 06/11/2025
1 starSharing this to hopefully deter people from falling for the same scam we did. The warranty covers nothing. They will make you jump through hoop after hoop and will still deny the claim for what little the warranty does cover. I highly recommend the BBB investigate this company as it appears to be a scam. I would never do business with this company again.America's Preferred Home Warranty, Inc.
Date: 06/12/2025
Hello ******, We have been trying to reach you. We would like to talk to you about opening a claim for your refrigerator issue. Please give us a call at ************ and reference your account number or your property address. ************************** Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.