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Business Profile

Clothing

Splendid Threads Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Splendid has a non-existent customer service. An order was listed as delivered but in fact had been returned to ***** as the apartment number had been missing-it is however clearly issued in the order confirmation of the shipping address. Splendid did not initiate an investigation for ***** to be able to locate the shipment. Neither did they replace the order or issue a refund. They quoted their policy that they are not responsible for incorrect addresses (the address as depicted as shipping address was correct and the order confirmation email serves as evidence).

  • Initial Complaint

    Date:10/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt from Splendid Threads Co, on 6/5/24 for $35.56. On July 5, I received a shipping label stating **** awaiting shipment. When I ordered, the instagram post stated an 8 week shipping time, so I waited and gave a few extra weeks before getting suspicious. I contacted the store on October 12 to check in and attempt to contact her, and received no response from the seller. Until October I could view the tracking, but now when I click on the tracking number it leads me to a page telling me the link is no longer available. I attempted to contact her through her store as well as social media, however the link to her store leads to a page stating, sorry, this store is currently unavailable. I emailed in response to my order twice with no response. I found contacted other accounts that commented on the post for the shirt I ordered and this exact same situation happened to them.

  • Initial Complaint

    Date:10/09/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this website about a month ago. I received my confirmation email and nothing since then. I checked periodically and no movement, then recently I checked and it tells me the website has been taken down/blocked. I cannot access my order whatsoever. The money left my account the day I ordered it, and I have not received any sort of refund if the business closing is the case. I purchased from this vendor at a farmers market as I lived in the same town and now live about 20 minutes away, I had no thought that it could be scam. Upon looking at the reviews, Im now fairly certain I was scammed.

  • Initial Complaint

    Date:07/27/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on May 15, 2024 with Splendidthreadsco, today is July 27, 2024 and I have not received the two T-shirts I paid for, nor have I heard any communication from the business. I paid $60.34 for two printed T-shirts from this company. On their website, it says a 3 to 4 week processing time, so after a month or so I began to email the company asking whether or not I would receive my T-shirts. I sent about three emails and direct messaged on Instagram and heard nothing back. Its been over two months now, so I started to look into it, and found that other people who ordered from this company have had similar complaints, with poor customer service and not receiving orders. I have placed one order with this company before and received my item within a reasonable timeframe with no complications, so I am unsure if this is a scam company or if they just have very poor business practices. At this point I would like to receive the shirts that I paid for or I would like a refund. Thank you for your time.

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from splendid threads co almost 5 months ago and still have not received my product nor any communication when attempting to reach out

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28, 2024, I placed an order for a Mystery Crewneck and paid $19.26 for my order, including shipping and tax. Since then, I have received no updates whatsoever on the status of my order. I waited until the reported processing time of 4 weeks passed and reached out to the seller, but I have received no response despite my numerous attempts to contact the company.

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a crewneck sweatshirt from Splendidthreadsco on December 30, 2023. I received an email on January 31, 2024 that it has shipped. However, the tracking (through **** tracking #******************************) says that a label was created, but they are still waiting for the shipper to give them the package. I have emailed them and messaged them on Instagram multiple times over the past couple of months. As of today, April 2, 2024, I haven't heard back nor have I received my order. Order #******. I want my order to be shipped to me, but if the company doesn't ship it, I want my money back.

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on 12/11/2023 with the knowledge of a 3-4 week shipping time. It has now been 15 weeks and I have yet to receive my order. I received and email in late January that the shipping label was created and nothing since then. I have emailed and direct messaged and have not received any kind of response. At this point I would like my money back.

  • Initial Complaint

    Date:03/21/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my first order with this business on January 23, 2024. I ordered two of their advertised $10 mystery sweatshirts. I received a tracking number but there have been zero updates for it. I emailed them two weeks ago regarding my order with no response. I commented on their ********* post asking for a response to my email and direct messaged them on ********* with no response again. I emailed them again this week with no response as well. On their website it clearly states 3-4 week processing time. We are currently working on week 8 with radio silence on their end. The lack of customer service and blatantly taking money from people without providing the goods purchased is appalling.

  • Initial Complaint

    Date:03/14/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed on December 16. On the website it says 3-4 processing time. Tracking number was sent on January 20 but it says the item has not been shipped. I have reached out through email and her Instagram page and all have gone unanswered. I have see through social media that this has happened to several people.

Splendid Threads Co is NOT a BBB Accredited Business.

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