We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

M & M Plumbing, Heating & Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Julie S.

    Date: 02/03/2024

    ***** installed a new boiler system for a cost that exceeded $13,000. It was a 2 day install and required re-piping the new system. When I arrived home from work I discovered a gapping hole in the side of my home where the previous vent pipe had been. I could look into my home from the outside. I live in the boonies with LOTS of wildlife that could easily access the hole in search of a warmer, dryer place. Also all the previous holes where piping went into my crawl space were open and an invitation for rodents and other small animals. When I brought this to the attention of the install crew, they said "oops, we forgot". They did not forget. They had to walk past the large hole in my home to get to their work vehicle. It wasn't an oversight, it was laziness pure and simple.Four days later, I came home to a strong odor of gas in my home. I called the local gas utility and they were able to dispatch a service technician. Upon inspection the technician determined that there was a severe gas leak at one of the fittings and they had to padlock my gas meter in December with subzero temperatures. ***** was called and they dispatched a technician to repair the leak. However, he also discovered that a valve was not wired properly. Another technician was sent out 2 days later to fix this.The city inspector found 2 issues with the installation that required fixing In summary the installation of a $13,000+ boiler had the following issues:* Gapping holes in the side of my home where you could look into my house from the outside * Dangerous installation error that caused a potentially deadly gas leak and required the gas meter to be padlocked until repaired in subzero weather * Valve was wired incorrectly * A valve and venting problem was discovered during inspection Throughout all this management couldn't be bothered to speak to me about these serious errors . Repeated attempts to reach management or the owner to discuss this shoddy work were ignored

M & M Plumbing, Heating & Cooling, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.