ComplaintsforJohnson's Complete A to Z Construction Services
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Complaint Details
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Initial Complaint
01/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This past summer, I hired Nathan J****** to repair some rotting boards on my home and construct a new porch. He was found on ********* ** ******** **** by our house painter as finding contractors has been a challenge. My husband and I met with Nathan J****** from Honor, MI (company J****** Construction or A to Z construction). He was not the cheapest nor the most expensive but fell in the middle. We decided to land in the middle and choose him. He seemed sincere and honest. Our intial assessment turned out to be quite wrong and costly. From the onset, he did not show up, and when he did, the work was shockingly shoddy. It became obvious, Nathan J****** did not know what he was doing. He mis-measured, mis-cut, and still installed a hodge-podge of ill-fitting boards, two inches away from being the correct size. He cobbled things together from scrap and tried to charge for oak. We (my husband and I and the painters) were speechless, yet still, I tried to kindly work with him. Nothing changed. With every conversation, he would profusely apologize, say how wrong he was, and he'd make it right, etc.. I wanted it all to work out more than I wanted to see the truth. Two months later, the 8 hour total of repairs was a complete mess, the porch sat untouched and I never saw Nathan J****** our $4000 dollar deposit again. I had to quickly hire another contractor to correct his work on the house and construct our porch. It has been over four months since this occurred. I have given Mr. J****** every opportunity to correct his wrongdoing. I called repeatedly and tried everything I could to get him to do the right thing, from kindness and compassion to guilting him, to frustration, back to kindness and compassion. I got nowhere. He has taken four thousand dollars from our family and is still out there getting work. I was hoping his conscience would get to him, but sadly, no and it has come to this. If anyone is thinking of hiring him,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.