Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Building and Construction

Premier Home Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building and Construction.

Complaints

This profile includes complaints for Premier Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Premier Home Solutions has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a couple of complaints regarding this business.1) I have been overcharged for the service I received . I was charged $9,663.00 to have a bat door installed so that the bats could fly out but not fly back into the attic and the removal of old insulation, and blowing in new insulation.2) The work that was done is unsatisfactory. The workers did not cover anything in the rooms they were working in and therefore everything must be removed and deep cleaned as there is terrible dust covering all the furniture and carpeting, this is due to the partial removal of old guano infested insulation. The contract states that all old insulation will be removed, everything would be thoroughly disinfected by professionals. First the old insulation has not all been removed it is still hanging off of the walls with bat guano attached. Secondly the contractors used a bottle of Zep Disinfectant cleaner, this is not sufficient for proper removal. Bat guano is hazardous and contains fungus and does not thoroughly clean the area. It also needs to be wetted down before removal to prevent spores from becoming airborne. When I asked about the disinfecting I was told they were not going to get the area wet. So all the dust in the rooms that need to be cleaned is hazardous dust! The contractors were not wearing any PPE. I also asked if there were any bats left up in the attic and the reply was "Yes, a couple." So how is it that they can proceed with the work if bats were still present? Not a single inspector or quality control specialist came by during or after the work was supposedly done. I have tried to contact the company now since July and have not had a response. I have left messages, as no one will pick up the phone, called two different numbers, sent two emails, one to the owner and another to the sales ***** Tried to get ahold of 3 different people and seems like everyone disappeared. It wasn't until recently when saw that their rating was D- !

    Premier Home Solutions is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.