Business ProfileforJP Gems & Jewelry

12.22.2022_I agreed to a service costing $1558.00 for removing existing stones to a ring and adding Alexendrites. I was told that the stones would turn from purple to green. I was told that I would hear back in February. On 2.23.2022 I received a call stating that he wants me to look at the color of the stones. I stopped in the store on 3.01.2022 to look at the gems since I live in **. I realized that they did not have the colors I was told they would have. They were slight blue and slight green. The owner, JP, said that if I can wait, he can look at other Alexandrites in June at the Gem show in Los Vagas. He said they might cost more. I said okay and walked out. I looked on line and realized that other Alexandrites have more color. I call the next day and said that I don't want to spend more money and don't want to do this. He said I would have to pay the shipping charges for the stones- $30. I said okay. I said I would stop in Tuesday 3.08.2022. When I stopped if, he said that he COULD NOT PAY ME THE FULL REFUND>. I would have to pay the 3% credit card charge and the 6% taxes ! What for?? He did not provide a service! He only sent for the Alendrites and shipped them back. The 3% charge is $46.74 and the 6% charge is $93.48 for a total of $140.22 he said that he could NOT give me back until he check with Shopify for fees. He offered to pay me the difference with a check of $1387.78. He WOULD NOT TELL ME WHEN he would have it figured out so that he could pay me the rest of the money. I took the check. I kept asking when I could get the other money. He then said maybe 2 days..but "I don't know". I left and called him 03.10.2022. He said he was working with "them" and would know more that day. I called again 03.11.2022. He then said that I had paid with 2 different credit cards and he would not know until his accountant called him back. (HE HAS HAD MY $ **** since December 22nd). I said I want the credit today. He said I was being unreasonable!