Business ProfileforSTAYBRIDGE SUITES OWNED AND OPERATED BY ABC HOTELS

My room charge of $553.61 was charged to my account twice, ok, mistakes happen, I was told I would be credited within 24 hours, .The manager Melissa said, you use Bank of America, we use Bank of America, I will call them, so they can reverse this immediately, she didn't, I know because when I was charged the $25.00 deposit (should I charge anything to the room, I didn't) twice, I went back down and told Melissa the situation had gone from bad to worse, not only had the second room charge not been credited, now I have a second twenty five dollar charge. She looked at me and said, "When did your room get charged twice?" I said, " you should know since you were the one claiming to have it fixed immediately." I checked out on Sunday, I called the Corporate # on Monday, they were not helpful and said they had nothing to do with their local branches. She did promise me that she would follow their process and I would receive a call from the local manager within 48 hours. I was credited $ 50.00 on Tuesday. My bank account was credited the room charge on Thursday. No call, but guess what, I received two more $25.00 charges. On Friday, I called the hotel, and asked to speak to the manager, it was Melissa. I told her about the additional charges, she said she would look into it, and I told her I was not confident because, she hadn't done anything she told me she would do. I asked to speak to somebody above her, She said, "I am sorry you are confident" and then hung up on me. Their rooms were ok, no better than your average Holiday Inn, who by the way have never made an error, treated me rudely or screwed up my bank account. I would not recommend this hotel, which is in Holland, MI nor would I ever stay at this chain again due to the lack of accountability demonstrated by the corporate office. I am only giving one star because 0 stars was not an option.