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Business Profile

Trade Publications

Hillsdale College - Imprimis

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm receiving emails saying I've signed up for classes. I have no idea what this company is or what it does, but this is clearly some kind of strange marketing/harassment on their part.

    Business Response

    Date: 07/24/2025

    Good Morning,

    Thank you for contacting us!  I have opted you out of receiving emails.  This will take about 10 days to cycle out but after that it will stop.  If you have any further questions, please feel free to contact us again.

    Many blessings,

    ******* ** ****** Donor Services Support Manager

  • Initial Complaint

    Date:07/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in Montana. I am receiving advertising from a college in Michigan I've never corresponded with asking for said advertising. I called the college and told them to stop mailing me. The mailings continue!

    Please tell them to stop harassing me. I want all communications from them to immediately and permanently cease.

    Thank you for your help in this matter.


    ******* ******

    Business Response

    Date: 07/17/2025

    ********Good Morning,

    Thank you for contacting us!  I can see there was a phone call on 6/18/2025.  I'm not sure if the agent who answered the phone made you aware that it does take 6-8 weeks to cycle out of the mailings because we pre-address our mail.  After this time has lapsed you should notice the mail stop.  If you have any questions, please feel free to contact me again.

    Many blessings,

     

    ******* ** *****, Donor Services Support Manager

    Customer Answer

    Date: 07/17/2025



    Complaint: 23602766



    I am rejecting this response because: I was not told "six to eight weeks" or anything similar.  Past that, again and emphatically, I state: cease and desist harassing me with unwanted/unasked for contact of any kind from this college that I did NOT initiate contact with.

    Further direct contact from this college in PA in any way will result in me in lodging official complaints through state and federal officials.



    Sincerely,

    ******* ******

  • Initial Complaint

    Date:07/08/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many others, I receive regular unsolicited and unwanted mailings, emails and calls from this organization. I disagree with their positions, policies and political affiliations. I suspect they deliberately target people who disagree with them as a propagandist or threat tactic. I have asked to be removed from mailing list. I ask again in this more official manner that they honor my request and leave me alone.

    Business Response

    Date: 07/08/2025

    Good Morning,

    Thank you for contacting us!  I have taken you off of the mailing list.  We pre-address our mail.  It may take 6-8 weeks before all of the mail stops.  After this time frame, you shouldn't receive any more mailings.  If you have any questions, please feel free to contact me again.

    Many blessings,

    ******* L. *****, ************** Support Manager

  • Initial Complaint

    Date:07/07/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and continue to receive marketing materials from Hillsdale College to her deceased father and mother, *** and Mrs. ****** J. ********. We would appreciate it if you could have them stop mailing this as we have no interest today, or tomorrow, or anytime in the future, of what they're trying to sell.

    Business Response

    Date: 07/08/2025

    Good Morning,

    Thank you for contacting us!  I have marked both the records as deceased.  This will stop the mail from being sent out.  We do pre-address our mail.  It will take 6-8 weeks to cycle completely out.  After that time you shouldn't see anything further from us.  If you have any questions or concerns, please contact us again.

    Many blessings,

    ******* L. *****, ************** Support Manager

  • Initial Complaint

    Date:07/03/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to discontinue any and all forms of communication (email, **** mail) from this company. The at least weekly request for donations to this institution are a ridiculous waste of paper (the envelopes go directly into the recycle bin without being read). Emails are received and sent directly to trash.Early donations were made to this college by my now deceased husband ****. I cannot, in all good consciousness, continue to donate to such a bigoted, misogynistic and racist college.

    Business Response

    Date: 07/08/2025

    Good Morning,

    Thank you for contacting us!  I have taken the name off of our mailing list.  We pre-address our mailings.  Due to this, you may still receive a few pieces of mail over the next 6-8 weeks.  After this time it should all stop.  As for the emails, those should stop in roughly 10 days.  If you have any further questions or concerns, please feel free to contact us again.

    Many blessings,

    ******* L. *****, ************** Support Manager

    Customer Answer

    Date: 07/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** & **** ***********

  • Initial Complaint

    Date:06/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont want to be on this mailing list and frankly I never wanted to be receiving this type of material in the first place. Imprimus is degenerate lunacy written by disingenuous academics. I will be setting an event in my calendar for the anticipated 6-8 week processing period, and in the event that Im still receiving them I will be following up on this. Dont think you can shake me off if Im still receiving these. I will be keeping track of this.

    Business Response

    Date: 06/17/2025

    Good Morning,

    Thank you for contacting us!  I have taken your name off of the mailing list.  We do pre-address our mail.  Please be patient over the next 8 weeks.  You may still receive a few pieces of mail during that time but after that it will stop.  If you have any further questions, please contact us again.

    Many blessings,

    ******* L. *****, ************** Support Manager

  • Initial Complaint

    Date:06/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never subscribed to this publication, nor do i want it. I want to be removed from their mailing list, but there is no way to request this through their website and no contact information for the publication. Not right!

    Business Response

    Date: 06/16/2025

    Good Morning,

    Thank you for contacting us!  I have taken your name off of our mailing list.  We pre-address our mail.  What this means is that you may still receive a few pieces of mail over the next 4-6 weeks.  After that the mail should all stop.  If you have any further concerns, please feel free to contact us again.

    Many blessings,

    ******* L. *****, ************** Support Manager

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive asked this college to stop mailing me things non stop. They are very aggressive and non stop asking for donations

    Business Response

    Date: 06/16/2025

    Good Morning,

    Thank you for contacting us!  I have taken your information off of our mailing list.  We pre-address our mail.  What this means is that you may still receive things over the next 6-8 weeks but after that it should stop.  If you have any further concerns, please don't hesitate to contact us again.

    Many blessings,

    ******* L. *****, ************** Support Manager

  • Initial Complaint

    Date:06/13/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive physical mailing from hillsdale college despite several attempts to remove myself from their mailing lists. I do not support their bigoted ideologies or goals, nor have I ever signed up to receive mail or other communications from them. I would like to be removed from all communication lists and have all my information deleted from their databases.

    Business Response

    Date: 06/13/2025

    Good Morning,

    Thank you for contacting us!  I have removed your information.  We pre-address our mailings.  You may still receive mail for the next 6-8 weeks.  However, after that the mailings should stop.  If you have any further questions or concerns, please feel free to contact us again.  Thank you for your patience during this time.

    Best,

    ******* L. *****, ************** Support Manager

    Customer Answer

    Date: 06/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:06/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being bombarded with phone calls (from multiple different phone numbers) and physical mailings from this company - things that I never signed up for. How do I get them to stop contacting me? Its driving me nuts. With the volume of complaints they have received about the same issue, maybe they need to be investigated by the government - especially since they are abusing the mail system.

    Business Response

    Date: 06/11/2025

    Good Morning,

    Thank you for contacting us!  I have taken this name, address and telephone number off of our mailing list.  We pre-address our mailings.  This process takes roughly 6-8 weeks to cycle completely out but after that time it should stop.  Telephone communication should stop within about 10 days or so.  If you have any questions or concerns, please feel free to contact us again.

    Many blessings,

    ******* L. *****, ************** Support Manager

Hillsdale College - Imprimis is NOT a BBB Accredited Business.

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