Reviews

Review Details

• Review fromCindy H

  Date: 12/04/2024

  5 stars
  We had a sump pump issue. Tony came out the same day. He had a new pump in 13 minutes. Knowledgeable and honest. Make this company your go to for all plumbing issues. This review was earned. Thanks Tony! 

  Advantage Plumbing & Drain, LLC

  Date: 12/06/2024

  Thank you so much ******* for your feedback. I am glad we had availability to get out to you same day. We look forward to working for you in the future.

• Review fromRoberta H

  Date: 06/01/2023

  1 star
  Truly take advantage in their pricing. They quote a price and don't give a break down of labor and parts. I asked about that and was told they don't do it that way. Very overinflated! My fault in accepting quote but I drove 70 miles to meet them and had to have the work taken care of. Questioned price because I knew a new 40 g. water heater could be purchased for about $500.00 . Plumber said a new one would be $1200. I needed a heating element. I also had a small leak that was repaired. Total time was about an hour which included how to winterize and open again. I was charged $631.61, I should have refused but didn't know how else to get the work done when that far from home. Using them is their advantage and your disadvantage!

  Advantage Plumbing & Drain, LLC

  Date: 01/11/2024

  *****, our technician quoted the job before he performed the work and you signed & accepted the job. We do not have an hourly labor rate, we gave you the price to fix your problem and you accepted it. Prices vary from job to job. If you did not like the price you could have denied the service and called someone else.

• Review fromJulie S

  Date: 01/02/2023

  1 star
  I called Advantage on 12/19 at 4:20ish pm to get a broken water line repaired. The girl said if they can't get done by 5:00 then it will be emergency rate. She didn't know the after hour rate so she asked someone...it was $375 for 1st hour after 5pm. I said I couldn't do that so I would go the night without water and make an appt for for 9:00am the next day. *** shows up early at 8:35ish and looked at situation, went to truck to write up estimate and it was for $640ish. I needed the line repaired as we didn't have any water. He fixed both lines with the lever and twist and added an 1.5 inch of plastic tube. He was gone in about **** hours. He said it didn't take as long so it knocked it down to $588.77 My husband that night said why isn't this itemized. I called them back was told $85 service fee (non emergency, had an appt) labor she didn't know it depended on the job. Seemed not professional not to know your labor rates for residential rates. Not many parts were needed. I was told by repair person that is how he was trained, and they do not itemize. I am sure because I called as an emergency the night before I was charged the emergency fee of $375. I figure with $85 service fee, labor $150 (exaggerated)and parts at $100 (very exaggerated) I would be at $335. I have recently had someone else put in a well pump and bladder tank and the small job with Advantage was half of a well pump/bladder tank install with lots parts. We believe we were overcharged for a simple quick job with a non emergency appt with vague communication.

  Advantage Plumbing & Drain, LLC

  Date: 01/03/2023

  ****, our technician quoted the job before he performed the work and you signed & accepted the job. We do not have an hourly labor rate, we gave you the price to fix your problem and you accepted it. Prices vary from job to job. If you did not like the price you could have denied the service and called someone else.