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Business Profile

Mail Box Rental

Mailbox Forwarding, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of ************************ for the past 10 years. Unfortunately, I have been unable to access my postal mail from this mail receiver since 03/10/2024 due to a Specified API issue on their Billing Details page. Their phone numbers posted are no longer valid. ************ and ************. I have submitted 7 service tickets as directed online without any response in the past month. I have overnighted an urgent letter to their office. I have emailed the listed owner, ***********************. All without response. They continue to accept mail, checks and packages for our company that I have no access to. A company credit card has now been used fraudulently. **** will not allow me to forward our address from a certified mail receiver as it is a business and I have no way to stop this. This is affecting my business and I need to be contacted to resolve the access immediately.

  • Initial Complaint

    Date:04/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with this company for 7 years, had minor problems in the past but now there is no response to any of several tickets posted through their web site over a two months time frame and no response to email sent. They have my mail but my account is locked because their web site is broke and will not accept any new credit card information. I finally called the local police and an officer went by their business, they then unlocked my account for 2 days but still haven't fixed the credit card portal of the web site. They then re-locked my account before I could get the last of my mail out from their site. I owe them around $40 and would gladly enter a credit card on their web site, if it would accept one (My old card expired). I have tried to enter a new card multiple times for over two months, I have tried 3 different cards, that are all active, and their site just says there is an API problem.I have redirected my mail, they currently have two pieces of mail that I would like access to and then I would cancel my account. I have no problem paying them for the services, I just need them to contact me a provide a way to pay them.

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mailbox Forwarding is refusing to render services to a customer of more than a decade; specifically when mail containing monetary value is involved. Mailbox Forwarding's home page states delivery via *********** or **** It's not logical for me to request mail via ***** as I am a customer of ********************'s private mail service (notarized **** Form 1583).Also, I was billed two days early. I was billed on August 6, 2023, a Sunday which has been a non-working day for Mailbox Forwarding. My billing date, as of the start of my contract with Mailbox Forwarding, has been the 8th of each month for many years but eventually and inexplicably varied. I sent a message that afternoon, but after I checked my billing history and discovered that I was also charged on a Sunday in July, I cancelled that message and marked it resolved, considering that Mailbox Forwarding may be short of staff. Nevertheless, August 8th fell on a Tuesday and no federal or state holiday occurred in Michigan between the 6th and the 8th, so I shouldn't have been billed until Tuesday, August 8th.Details are attached.

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been overcharged on my credit card numerous times in the past several years. I just only noticed this recently. I have tried multiple times to discuss with the company but have received no response. I was charged $357.05 one month, overcharged by hundreds of dollars in varying months and double billed in others. My monthly account charges should be $23.05. I want to cancel my account before my credit card is charged further but want to receive a refund of all the charges that were not valid. As a retired military member, these additional charges have created a difficult situation for me.

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can not access my account. The system says my credit card need to be updated. I have tried to put in the information and tried other credit cards. But it gives me the same error. Now I can't see my mail or have my mail forwarded. I have submitted support ticket with high priority and it says 1-2 business days for a response. However its been a week and there is no response. This happened to me before and the company said it was an error in their processing system. However they at least responded. Now there is no response.

  • Initial Complaint

    Date:06/21/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The mailbox forwarding has not been able to forward any emails for last 6 months. They are continuously charging me for extra mails while they cannot send any mails. This is total fraud. I do not know how to get these mails out of their inbox. I need the following resolution:1. Forward my mails to my ********* address 2. Reimburse account charges since January for being unable to meet their service contract.

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seems like this will be a waste of time since ll of the other complaints have gone unanswered. But they scammed me too. They told me they were no longer providing service at my location so I canceled. They continued to charge me and refuse to give me a refund. After I have it in writing that I will no longer be charged.

  • Initial Complaint

    Date:06/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit card # stolen so account disabled. Tried to input a different card and refused...error attached. Sent numerous tickets over 1 month period with no response. Was finally messaged to send a mailing label to send out replacement card but they couldnt/wouldnt tell me how to pay for that if the site wont accept a card!

  • Initial Complaint

    Date:06/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mailbox Fowarding has not responded to my request to update my payment to billing and to forward my mail. I have always been able to reach out to them to update it when necessary. Because their website is not letting me update it. I have very important mail I need to receive and it just sitting their in pending forwarding status. I have not received a reply to my ticket in the last 3 weeks.

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of ********************** service for around ten years. In January I was charged twice for their service. I contacted the company through their support service and opened a ticket to be reimbursed for the extra charge. Since then, I have tried to contact them several times but almost three months later I still have not gotten any replies from the company. I also tried calling their number, but it sends me to a medical company that is trying to sell me their service through a recording. I am very frustrated with their poor customer service. All I want is to be reimbursed for the $69.76 that I was charged twice.I would appreciate your help with this issue. Mailbox Forwarding www.mailboxforwarding.com ********************************************************************************** *************** Sincerely, **************************************

Mailbox Forwarding, Inc. is NOT a BBB Accredited Business.

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