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Business Profile

Vacuum Cleaners

Rainbow Vacuum Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the product october of 2022, was not informed that it could not be returned and was not told apr percentage. Tried to use my husbands SCRA benefit and **** denied. **************** gave no options and now im stuck with something i dont use and dont want.

    Business Response

    Date: 02/01/2025

    Hello we are a business in ********************* we have no affiliation with this customer or company in ************ as we do not 

     have a business in ************ so therfore we cant assit this customer

    ****

  • Initial Complaint

    Date:07/02/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased our rainbow in April of 2022 and tried to return the product after two weeks, only to be told it only had a three day return period which was disappointing for a nearly $3000 product. In the ensuing two years we only use the rainbow, perhaps once a week to vacuum our carpets. Recently, it began smoking from the vacuum motor and when I reached out to the local rainbow distributor about the product with a video of the issue I never received a reply.

    Business Response

    Date: 07/03/2024

    Thank you for your inquiry our company would be happy to assist *************** the contact number for service is Mr. ******************* at ************ and he can assist the customer

    ****

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled purchase, salesmen took product, Im still being charged

    Business Response

    Date: 02/29/2024

    Hello Sir:*****

    Thank-you  for sharing this information on this specific customer as our mission is to resolve the customer complaint  According to the information we have the customer

    in fact did cancel there transaction and we have notified the finance company as of today 2-29-2024 at 11:30 am EST and *** can contact the finance at ***********

    directly to verify the loan is canceled . We apologize for the misunderstanding and the delay.

    Cheers

    Mike 

     

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a former dealer and customer I can assure you that ********************** is a scam they train to manipulate people when they go in their homes and trick people into these ridiculous contracts by telling them lie after lie. They even take the boxes so that it will be harder to return. One lady said the guy in the ******** office **** is a child molester and threatened her to keep it quiet

    Business Response

    Date: 09/07/2023

    Good afternoon our business is located in ************ ******** and we have no affiliation with this company so we are unfortunately able to assist in this matter .

    You could possibly redirect the customer to the proper business in **************

    Cheers

    Mike 

  • Initial Complaint

    Date:07/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around the beginning of November last year (2022) my wife and I agreed to have a demo presentation for the rainbow vacuum system. I already have 1 but desired to get another 1 for our second floor to keep up there.I bought 1 and decided to join in the program that so many others joined including those on this complaint board the 12 showing and 2 sales program. I worked hard in booking the demos and showings. Around April of 2023 my wife's mom died and we had to deal with that tragedy. So when I got back home in here in ** I knew I had to finish my program which I did. I reached out to 1 of my reps ********** and sent in the information for my program via the app. Now about 4 weeks went by and I had been checking my emails to see the results but heard nothing. Finally I called **********-- and inquired about how long does it take for the verification process. He TEXTED me a screen shot of their response which I didn't get at all which said I had until June 4th to make up 2 unqualified demos and 1 sale. However I didn't get this information in time for me to do anything about it. Rainbow office did not have my right email address. Now I made my email address dummy proof for me as it's my whole name and Gmail.com. I gave them from the beginning the right email address but I did not get the information that ********** texted me because they had the wrong email address which is NOT MY FAULT. I communicated to ***** from the verification department and even she acknowledged and apologized for the email mix up but will not accept accountability that their office made the mistake and as a consequence I didn't get the info in time to rectify the the 3 issues. She even told me on her email that April 4 was my last day but the email that J-------- screenshoted me said I had until May 4. ***** and her office is deceptive and lied to me and once I sent her the screenshot text I got then she recanted a bit but it's too late. I would like to have the credit from 1 sale as a resolution then.

    Business Response

    Date: 07/27/2023

    Good morning our company is located in ************ ** and have no idea who this customer is in ******* . We are sorry we don't do business in ******* .

    Please feel free to contact me directly 

     

    *********;

    **********

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up to for the 12 demos to be completed in 6 months, and after everything was said and done, they completely blew us off and are still telling us we did not qualify after we completed every single thing with lots of negative attitude along the way

    Business Response

    Date: 01/17/2023

    Hello 

    Our business is located in ************ ** and we do not do business in the **************** so unfortunately we can't assist you with this customer. I am sorry 

    we can't help out with this situation .We have never heard of this customer so unfortunately we are unable to provide additional information.

    **********

  • Initial Complaint

    Date:12/31/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We did not lose money we lost time. We were told we won an air purifier from a drawing at the county fair back in Sept 2022. They said they would deliver it because their sales man was going to be in the area anyway. Then we get told he has to give us a short presentation on their product first. So we listen to his speel for 2 hours trying to talk us into buying a huge vacuum we didn't need and couldn't afford. After he's done he tells us, "Oh the shipment was supposed to come in today and must have been running late" "Well ship one to you" That NEVER happened!!! Then we realized about 4 or 5 years ago we went through the same thing with this company. They lie and use deceptive practices!!!! 1) They lied and said we won an air purifier 2) They lied and said they didn't have any in stock 3) They lied and said they would ship one and never did. We want our air purifier we WON!!!!! Not just the one from this year but the other one too. When we set and listen for that long of time we deserve what we were told we would get. Don't lie to people in order to get sales that you pressured unsuspecting people into. Don't lie and tell them they're getting something free. The guy even had me post something on ******** that we were getting that air purifier just to con my friends into their gimmick!!!!

Rainbow Vacuum Cleaners is NOT a BBB Accredited Business.

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