Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Trucking

Semeka Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installers came in without wearing booties, and immediately started trying to pull down our stacked washer and dryer without shutting off or disconnecting the gas, water or electric line. Despite my wife trying to advise them to unstack the units for removal, and to ***** the lines behind the units, they refused and insisted on pulling both out at once - still stacked. They began trying to ***** it through our narrow doorway, scratching and damaging the door frame. My wife frantically called for me to come, which I had to drop from my work to attend to the situation, while she watched our child. At this point the units were stuck and wedged in my door way. They opened my washer tub door for leverage to pull it out, and since my pump had failed, the drum was filled with water, which proceeded to pour all over my floor and damage it further. Upon seeing this the crew told me they werent able to remove the units and I needed to drain the water and bring the units to the curb to haul away on my own. While I was mopping up the mess, they then said they would drop off the new unit and had to go to their next delivery and left us with no advice or devices to resolve the situation. I was left with a leaning stack wedged in my doorway, still connected to running gas and water lines and water all over my floor in the middle of our kitchen and dining space. First, I mopped up to flooded kitchen, then detected a the smell of gas from my kinked gas line which I quickly shut off. I then proceeded to unstack the units and disconnect all the lines. I had to risk myself and my wifes safety trying to remove the heavy stacked units without any tools but a chair to try to balance it on, which was scratched, as well as my floor.Fortunately we were able to remove the units quickly and without injury, but it was rather precarious. I am tremendously disappointed in the service I received and feel it put myself and my family in an unnecessary and dangerous situation,

Semeka Group LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.